Applications Specialist – ISE (Industrial Software and Engineering) Required in Saudi Arabia

 The Applications Specialist – ISE (Industrial Software and Engineering) is responsible for supporting and optimizing industrial software applications within an organization. This role involves working closely with engineering teams, end-users, and IT departments to ensure that industrial software solutions are effectively implemented, maintained, and enhanced to meet organizational needs. The ideal candidate has a strong technical background in industrial software, excellent problem-solving skills, and the ability to provide technical support and training to users.

Key Responsibilities

1. Providing Technical Support for Industrial Software Applications

The Applications Specialist – ISE serves as the primary point of contact for technical support related to industrial software applications. This includes diagnosing and troubleshooting software issues, answering user queries, and providing guidance on best practices. By ensuring that users receive timely and effective support, the Applications Specialist helps maintain productivity and minimizes downtime.

2. Implementing and Configuring Software Solutions

A key part of the role involves implementing and configuring industrial software applications to align with project requirements and operational standards. The Applications Specialist collaborates with engineering and IT teams to set up and customize software, ensuring that it integrates seamlessly with other systems and meets the technical needs of the organization.

3. Conducting Training and Onboarding for Software Users

The Applications Specialist is responsible for training end-users on how to effectively use industrial software applications. This includes developing training materials, conducting workshops, and providing one-on-one support as needed. By empowering users with the knowledge and skills to utilize the software effectively, the Applications Specialist contributes to increased efficiency and user satisfaction.

4. Monitoring System Performance and Optimizing Software Usage

The Applications Specialist continuously monitors the performance of industrial software applications, identifying areas for improvement and optimizing usage. This includes analyzing usage patterns, recommending software upgrades or patches, and working with IT to ensure system stability. By proactively managing system performance, the Applications Specialist helps prevent issues before they impact productivity.

5. Collaborating on Software Upgrades and Enhancements

Working closely with software vendors and internal teams, the Applications Specialist assesses and implements software upgrades and enhancements. This includes testing new features, ensuring compatibility with existing systems, and coordinating with stakeholders to schedule upgrades. By staying up-to-date with the latest software developments, the Applications Specialist ensures that the organization leverages the full potential of its software solutions.

6. Documenting Processes and Maintaining Records

Accurate documentation is critical in maintaining effective software systems. The Applications Specialist creates and maintains comprehensive documentation for software configurations, troubleshooting guides, and user manuals. This documentation serves as a valuable resource for users and ensures consistency in software usage and support processes.

Qualifications and Skills

• Educational Background: Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
• Experience: Minimum of 3-5 years of experience in industrial software support or a similar role, preferably in the engineering or manufacturing industry.
• Technical Skills: Proficiency in industrial software applications and a strong understanding of software configuration, troubleshooting, and optimization.
• Problem-Solving Skills: Ability to diagnose and resolve complex technical issues effectively and efficiently.
• Training Skills: Experience in developing training materials and conducting user training sessions.
• Communication Skills: Strong verbal and written communication skills to interact with users, vendors, and stakeholders.
• Project Management: Basic project management skills to handle software implementation and upgrade initiatives.

This role is suited for a detail-oriented and technically proficient professional with a passion for optimizing software solutions in an industrial setting. If you have strong technical and interpersonal skills and enjoy working in a collaborative environment, we encourage you to apply for this position.

How to apply:

Send your updated resume to our email:

Email:   recruitment@baesystems.com,  GART@baesystems.com