IT Assistant Required in Saudi Arabia

The IT Assistant supports the organization’s IT infrastructure by assisting with technical tasks, troubleshooting, and ensuring the smooth operation of hardware, software, and network systems. This role involves collaborating with the IT team, responding to user queries, and maintaining system efficiency. The IT Assistant must have a strong understanding of computer systems, excellent problem-solving skills, and a proactive attitude to address technology-related challenges.

Salary	Market Competitive
Experience	1 – 4 years
Location	Saudi Arabia
Qualification	Any
Posted	26 November 2024
Job Type	Full-Time
Posted by	Habeebi Recruiter
last date to apply	apply within 15 day

Key Responsibilities

1. Technical Support

• Provide first-level technical support to employees, addressing hardware, software, and network issues promptly.
• Diagnose and resolve technical problems, escalating complex issues to senior IT staff when necessary.
• Assist users in setting up and configuring devices such as computers, printers, and mobile devices.

2. System Maintenance

• Perform routine maintenance and updates on hardware and software systems to ensure optimal performance.
• Monitor the health of IT systems, identifying and addressing potential issues proactively.
• Assist in managing backups and restoring data when required.

3. Network Administration

• Support the setup and maintenance of network infrastructure, including routers, switches, and Wi-Fi systems.
• Troubleshoot connectivity issues to minimize downtime and ensure stable operations.
• Collaborate with the IT team to implement network security measures and policies.

4. Software and Application Support

• Install, update, and configure software applications in alignment with organizational needs.
• Provide guidance and training to users on new tools and systems.
• Maintain an inventory of software licenses and ensure compliance with licensing agreements.

5. Documentation and Reporting

• Document IT issues, resolutions, and processes to build a knowledge base for future reference.
• Prepare reports on IT system performance, user support activities, and resource utilization.
• Assist in tracking IT inventory, including hardware, software, and peripherals.

6. Collaboration and Project Assistance

• Support the IT team in implementing technology projects and system upgrades.
• Work closely with other departments to understand and address their technology needs.
• Assist in evaluating new technologies and making recommendations for adoption.

Qualifications and Skills

• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
• Previous experience in an IT support or assistant role is an advantage.
• Proficiency in Windows and Mac operating systems, office productivity tools, and basic networking concepts.
• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal abilities.
• A proactive and customer-focused mindset with a willingness to learn and adapt.

The IT Assistant role is essential for ensuring the efficient operation of the organization’s technology infrastructure. This position is ideal for individuals who enjoy problem-solving, working with technology, and supporting users to achieve their goals effectively.

How to apply:

Send your updated resume to our email:

Email:   ahmed.s@letspizza.sa