Coffee Shop Supervisor Required in Dubai

A Coffee Shop Supervisor ensures the smooth operation of a coffee shop by managing daily activities, leading staff, and maintaining high-quality customer service standards. They oversee employees, handle administrative tasks, and ensure that the shop meets its sales and performance targets. This role requires excellent leadership, problem-solving skills, and a passion for creating a welcoming environment for both customers and employees.

Salary	Market Competitive
Experience	1 – 2 Years
Location	Dubai
Qualification	Any Graduation
Posted	28 November 2024
Job Type	Full-Time
Posted by	Habeebi Recruiter
last date to apply	apply within 15 days

Responsibilities of a Coffee Shop Supervisor

1. Staff Supervision and Training

Supervisors are responsible for overseeing the performance of baristas and other team members. They provide training on customer service, beverage preparation, and shop protocols to ensure consistent service quality. Regular feedback and motivation help maintain a productive and engaged team.

2. Customer Service Excellence

Ensuring excellent customer service is a top priority. Supervisors address customer concerns, resolve complaints promptly, and create a friendly atmosphere that encourages repeat visits. Their role is crucial in upholding the coffee shop’s reputation.

3. Operational Management

Supervisors coordinate daily operations, including staff scheduling, inventory management, and ensuring that the coffee shop is well-stocked with supplies. They monitor cleanliness, equipment functionality, and adherence to health and safety standards.

4. Financial Oversight

A key responsibility is managing the shop’s financial performance. Supervisors track sales, manage budgets, and strive to meet revenue targets. They may also handle cash management tasks such as balancing tills, making deposits, and reducing wastage.

5. Inventory and Ordering

Supervisors monitor inventory levels, ensuring that ingredients, supplies, and equipment are stocked appropriately. They place orders with vendors and manage deliveries to avoid shortages or overstocking, which could impact costs and operations.

6. Quality Control

Supervisors ensure that beverages and food items meet the shop’s quality standards. By conducting regular checks and enforcing preparation protocols, they maintain consistency in taste, presentation, and overall customer experience.

7. Conflict Resolution

In this role, supervisors mediate conflicts among staff or between customers and employees. Their ability to handle disputes calmly and fairly is essential for maintaining a harmonious and professional environment.

8. Marketing and Promotions

Supervisors may assist in executing marketing initiatives, such as special promotions, seasonal menu changes, or loyalty programs. Their involvement helps increase customer engagement and drive sales.

Skills and Qualifications

A Coffee Shop Supervisor typically has experience in the hospitality or food service industry, with a background in customer service or management roles. Strong organizational and leadership skills are essential, as is the ability to multitask in a fast-paced environment. Familiarity with point-of-sale (POS) systems, inventory management, and basic financial tracking is advantageous. Excellent communication and problem-solving abilities are key traits for success in this position.

This job description emphasizes the dynamic role of a Coffee Shop Supervisor, showcasing their responsibilities in leading teams, managing operations, and ensuring a memorable customer experience.

How to apply:

Send your updated resume to our email:

Email:  rozadave26@gmail.com