NOC Support Engineer Required in Dubai

 We are looking for a dedicated and technically skilled NOC (Network Operations Center) Support Engineer to join our team. The NOC Support Engineer will be responsible for monitoring, maintaining, and troubleshooting network infrastructure to ensure the smooth operation of services. This role requires a deep understanding of network systems, excellent problem-solving skills, and the ability to respond to network issues in real-time to minimize downtime.

Responsibilities

1. Network Monitoring and Incident Management

• Continuously monitor the network infrastructure and systems for performance and stability.
• Detect, identify, and troubleshoot network issues and service interruptions, ensuring minimal impact on operations.
• Respond to alerts, prioritize incidents based on severity, and escalate issues to appropriate technical teams when necessary.

2. Troubleshooting and Issue Resolution

• Perform root cause analysis and provide timely resolution for network-related issues, including hardware and software malfunctions.
• Resolve connectivity problems, slow performance issues, and other network disruptions.
• Coordinate with other IT departments and service providers to address and fix problems promptly.

3. System Maintenance and Updates

• Ensure that all network systems, equipment, and devices are regularly maintained, patched, and updated to optimize performance and security.
• Perform routine checks and preventive maintenance tasks to avoid potential issues.
• Assist in the configuration and deployment of network hardware, including routers, switches, and firewalls.

4. Documentation and Reporting

• Document network issues, solutions, and service disruptions for future reference and reporting.
• Provide detailed incident reports and network performance analysis to management.
• Create and maintain knowledge base articles to help resolve recurring issues quickly.

5. Network Security and Compliance

• Assist in ensuring that network systems meet security standards and are compliant with internal policies and external regulations.
• Monitor and detect security threats and vulnerabilities, escalating security incidents to the appropriate teams.
• Work with network security teams to implement firewalls, VPNs, and other security measures to protect the network infrastructure.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in network support, IT support, or a similar role.
• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.) and network devices (routers, switches, firewalls).
• Experience with network monitoring tools and diagnostic utilities.
• Excellent problem-solving skills and the ability to manage multiple tasks simultaneously.
• Strong communication skills, both verbal and written, to interact effectively with team members and stakeholders.
• IT certifications (such as CCNA, CompTIA Network+, or similar) are preferred.

As an NOC Support Engineer, you will be crucial in ensuring the uninterrupted operation of our network systems. If you have the technical expertise, a proactive approach to troubleshooting, and a passion for network management, we encourage you to apply for this role and contribute to the success of our operations.

How to apply:

Send your updated resume to our email or directly reach us at our phone:

Email:  customer.care@jumbo.ae 

Phone:  +600-532395