Core Agent Required in Bahrain

A Core Agent is responsible for managing and executing essential tasks within a company’s core operations, typically in industries such as customer service, telecommunications, or logistics. The Core Agent serves as the first point of contact for clients and customers, ensuring that inquiries, issues, and requests are handled efficiently. This role requires a strong focus on communication, problem-solving, and maintaining high levels of customer satisfaction.

Core Agents play a pivotal role in ensuring the smooth functioning of the company’s core processes, addressing customer needs, and collaborating with various internal teams to deliver quality service.

Salary	Market Competitive
Experience	1 Years
Location	Bahrain
Qualification	Any Graduation
Posted	27 September 2024
Job Type	Full-Time
Posted by	Habeebi Recruiter
last date to apply	apply within 15 days

Key Responsibilities

Handling Customer Inquiries and Issues

The Core Agent is responsible for managing incoming calls, emails, or chat inquiries from customers, answering their questions, and resolving issues related to products or services. They must provide accurate information and guide customers through troubleshooting steps or processes. The agent ensures that every customer interaction is handled professionally and that issues are resolved in a timely and effective manner.

Maintaining Customer Relationships

A significant part of the Core Agent’s role is to build and maintain positive relationships with customers. This includes following up on unresolved issues, ensuring that customers are satisfied with the service they receive, and identifying opportunities to improve customer retention. The Core Agent must also anticipate customer needs and offer relevant solutions to enhance their experience with the company.

Processing and Managing Requests

Core Agents are often tasked with processing customer requests such as service activations, account changes, or product orders. They must ensure that requests are logged accurately, processed within set timelines, and communicated clearly to both the customer and relevant departments. This includes managing customer accounts and maintaining accurate records of interactions in the company’s database.

Troubleshooting and Problem Resolution

Core Agents handle a wide range of customer problems, from simple questions to more complex issues requiring technical support. They work closely with technical teams or specialized departments to escalate and resolve issues that are beyond their scope. The Core Agent is expected to diagnose problems quickly, provide clear instructions to customers, and ensure that problems are resolved efficiently.

Collaborating with Internal Teams

The Core Agent works closely with other departments, such as technical support, billing, and logistics, to ensure seamless customer service. They may need to coordinate with different teams to solve complex issues, fulfill requests, or provide updates to customers. Effective communication and collaboration are key to ensuring that customers receive consistent, high-quality service.

Monitoring Service Levels and Performance

A Core Agent is responsible for ensuring that the service they provide meets the company’s standards for quality and timeliness. This involves monitoring performance metrics such as response times, resolution rates, and customer satisfaction scores. The Core Agent takes proactive steps to address any performance gaps and continuously improves their service delivery.

Reporting and Documentation

Core Agents are required to maintain accurate documentation of customer interactions, including the nature of inquiries, actions taken, and outcomes. This information is critical for both tracking customer issues and improving the company’s service offerings. The agent may also be responsible for generating reports that highlight common customer concerns and suggesting areas for improvement.

Qualifications

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Proven experience in a customer service or call center environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and the ability to think critically under pressure.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Ability to work effectively in a team-oriented environment.

A successful Core Agent is empathetic, patient, and able to handle a high volume of customer interactions while maintaining professionalism and delivering exceptional service. This role requires excellent communication skills, a strong focus on customer satisfaction, and the ability to work efficiently in a fast-paced environment.

How to apply:

Send your updated resume to our email or directly reach us at our phone:

Email:   privacy.officer@fourseasons.com

Telephone:   +1-800-819-5053