IT Helpdesk Support Required in Bahrain

We are looking for a skilled and customer-focused IT Helpdesk Support professional to join our team. The IT Helpdesk Support will be responsible for providing technical assistance and support to users, ensuring that IT systems and equipment function effectively. This role involves troubleshooting hardware and software issues, responding to requests for technical support, and maintaining system functionality. The ideal candidate should possess strong technical knowledge, excellent communication skills, and the ability to resolve issues promptly.

Responsibilities

1. Technical Support and Troubleshooting

• Provide first-line support to employees and users by diagnosing and resolving technical issues related to hardware, software, and networking.
• Respond to support tickets, phone calls, and emails in a timely and professional manner, ensuring all requests are logged and tracked properly.
• Troubleshoot and resolve issues with computers, peripherals, printers, operating systems, and other technical equipment.
• Escalate unresolved issues to senior IT support staff or relevant departments.

2. System Installation and Configuration

• Assist with the installation and configuration of hardware, software, and operating systems for new employees or system upgrades.
• Set up new user accounts, passwords, and permissions to ensure secure access to systems and applications.
• Perform routine system updates, including software patches and antivirus software installation.

3. User Training and Documentation

• Provide basic training to users on software applications, hardware usage, and IT best practices.
• Create and maintain user guides, FAQs, and troubleshooting documentation to support users in resolving common issues independently.
• Offer clear instructions to users on how to use IT systems and resolve minor technical problems.

4. IT System Maintenance and Monitoring

• Monitor system performance to identify potential issues before they affect users.
• Ensure that all devices and systems are running on the latest software versions and security patches.
• Assist in performing regular backups and system maintenance tasks to ensure data integrity and system availability.

5. Customer Service and Communication

• Provide excellent customer service by interacting professionally with users and maintaining a positive attitude.
• Communicate technical information to non-technical users in a clear and understandable way.
• Follow up with users to ensure that issues are fully resolved and that they are satisfied with the support provided.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
• Proven experience in IT support, helpdesk, or a technical support role.
• Strong knowledge of Windows and macOS operating systems, software applications, and hardware troubleshooting.
• Experience with IT support tools and ticketing systems (e.g., ServiceNow, Jira).
• Excellent problem-solving and analytical skills.
• Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

As an IT Helpdesk Support professional, you will be essential in maintaining the smooth operation of the company’s IT infrastructure. If you are a technically skilled individual with a passion for customer service and problem-solving, we invite you to apply for this role and be part of our dynamic IT team.

How to apply:

Send your updated resume to our email:

Email:  jobs@nexcelbahrain.com