Front Office Manager Required in Bahrain

A Front Office Manager oversees the daily operations of the front desk in hotels, offices, and similar establishments, ensuring a smooth and professional experience for guests and visitors. This role requires strong organizational skills, attention to detail, and excellent communication abilities. The Front Office Manager supervises the front office team, manages customer inquiries, and coordinates with other departments to maintain service quality. Typically reporting to higher management, they play a key role in fostering a welcoming environment and ensuring the establishment’s standards are upheld.

Salary	Market Competitive
Experience	2 Years
Location	Bahrain
Qualification	Bachelor Degree
Posted	31 October 2024
Job Type	Full-Time
Posted by	Habeebi Recruiter
last date to apply	apply within 15 days

Key Responsibilities of a Front Office Manager

1. Supervising Front Desk Operations

The Front Office Manager is responsible for overseeing all activities at the front desk. This includes managing the scheduling, training, and daily tasks of front desk staff to ensure customer service meets the organization’s standards. They address issues as they arise, from handling guest complaints to ensuring prompt check-ins and check-outs. A well-organized front desk is essential to providing a seamless experience for all visitors.

2. Managing Guest Relations and Customer Satisfaction

One of the most critical responsibilities of the Front Office Manager is to ensure a positive experience for all guests and visitors. They interact with guests directly, addressing any inquiries, special requests, or complaints in a friendly and professional manner. By resolving concerns and anticipating guests’ needs, the Front Office Manager enhances customer satisfaction and builds loyalty.

3. Coordinating with Other Departments

The Front Office Manager acts as a liaison between the front desk and other departments, such as housekeeping, maintenance, and administration. This coordination is essential for managing room assignments, addressing maintenance requests, and ensuring guest needs are met promptly. Effective communication between departments helps ensure that the establishment runs smoothly and guests receive top-tier service.

4. Overseeing Reservations and Room Allocation

In hospitality settings, the Front Office Manager plays a vital role in overseeing room reservations and allocation. They ensure that bookings are accurately processed and that rooms are assigned according to guest requirements and availability. By efficiently managing reservations, they help optimize occupancy rates and enhance the guest experience.

5. Training and Mentoring Front Office Staff

As the team leader, the Front Office Manager is responsible for training front office staff on customer service standards, company policies, and daily tasks. They provide ongoing support, offer feedback, and help team members develop their skills. Effective training and mentorship contribute to a well-functioning front office and consistent service quality.

6. Maintaining Records and Reporting

Front Office Managers are responsible for maintaining accurate records related to front desk operations, including guest check-ins, check-outs, and billing information. They compile reports on occupancy rates, customer feedback, and other key performance metrics for review by senior management. This data helps in assessing service quality, addressing areas for improvement, and making informed business decisions.

How to apply:

Send your updated resume to our email or directly reach us at our phone:

Email:  mohd@hhlari.com

Phone:  +36070018