Telephone Operator Required in Bahrain

A Telephone Operator is responsible for managing incoming and outgoing calls for an organization, ensuring efficient communication and excellent customer service. The role involves answering and directing calls, providing information, taking messages, and addressing customer inquiries. Telephone Operators often act as the first point of contact for the company and play a crucial role in creating a positive impression. They may also assist in coordinating communication between different departments, handling call-related administrative tasks, and maintaining a professional tone throughout all interactions.

Salary	Market Competitive
Experience	3 – 10 Years
Location	Bahrain
Qualification	Diploma
Posted	04 October 2024
Job Type	Full-Time
Posted by	Habeebi Recruiter
last date to apply	apply within 15 days

Key Responsibilities

1. Handling Incoming and Outgoing Calls

The primary responsibility of a Telephone Operator is to manage all incoming and outgoing calls efficiently. They answer phone calls promptly, greet callers courteously, and ensure that calls are directed to the appropriate department or individual. They also handle outbound calls, including placing calls on behalf of employees or providing information to customers.

2. Providing Information and Assistance

Telephone Operators serve as a resource for callers by providing basic information about the company, its services, and contact details. They answer general inquiries and assist customers in navigating the organization’s offerings. If a caller requires specific information that the operator cannot provide, they ensure the call is transferred to the appropriate person who can assist further.

3. Message Taking and Call Routing

When staff members are unavailable, the Telephone Operator takes detailed messages and ensures they are relayed accurately and in a timely manner. They maintain organized logs of all calls, messages, and important notes to facilitate communication within the organization. Effective call routing ensures that callers reach the correct individuals or departments without unnecessary delays.

4. Handling Customer Inquiries and Complaints

In some cases, the Telephone Operator is required to handle customer inquiries or complaints. They listen attentively to customers’ concerns, provide possible solutions or escalate the issue to the appropriate department. Ensuring that customers feel heard and supported is essential in maintaining good customer relations, even if the issue cannot be resolved immediately over the phone.

5. Coordinating with Internal Departments

The Telephone Operator often acts as a bridge between different departments within the organization. They help coordinate internal communication by transferring calls, relaying messages, and ensuring that employees can communicate effectively across departments. In doing so, they contribute to the smooth functioning of the organization’s daily operations.

6. Maintaining Call Logs and Records

Accurate record-keeping is an important part of the Telephone Operator’s duties. They are responsible for maintaining detailed logs of all incoming and outgoing calls, messages, and transfers. These records help in tracking communication flow within the company and can be referred to when needed for administrative purposes.

7. Operating Telecommunication Systems

Telephone Operators use a range of telecommunication systems and tools to manage calls, including switchboards, computer-based systems, and headsets. They are responsible for ensuring that these systems are functioning properly, reporting any technical issues to the IT department, and following protocols to handle calls efficiently.

8. Ensuring Professionalism and Courtesy

As the first point of contact for many callers, the Telephone Operator must always project a professional and courteous attitude. Their communication should be clear, polite, and friendly, helping to create a positive experience for callers. This professionalism extends to how they handle challenging situations, such as difficult callers or technical problems, remaining calm and solution-oriented.

9. Providing Call-Related Administrative Support

In addition to answering calls, Telephone Operators may be required to assist with administrative tasks related to communication. This could include updating contact lists, scheduling conference calls, or sending out call summaries to relevant departments. Their organizational skills help keep the communication processes running smoothly.

10. Adhering to Confidentiality Policies

Given the nature of their role, Telephone Operators are often privy to sensitive information. It is crucial that they adhere to confidentiality policies and handle all information with discretion. Whether dealing with customer details or internal company communications, they must ensure that all data is handled securely and appropriately.

11. Continuous Improvement and Training

Telephone Operators are expected to stay updated with changes in telecommunication systems and company protocols. Continuous learning and training ensure that they are well-equipped to handle the evolving needs of the organization. Whether through learning new communication software or improving customer service skills, ongoing development is key to excelling in this role.

How to apply:

Send your updated resume to our email:

Email:   info@alghalia.com