As a Customer Service Representative and Account Manager, the primary responsibility is to manage client relationships effectively while ensuring high levels of customer satisfaction. This role combines the skill sets of customer support and account management to serve as the main point of contact for clients, addressing their inquiries, troubleshooting issues, and enhancing client experience. This position requires a proactive approach to managing accounts, including understanding client needs and expectations, ensuring timely responses, and providing valuable insights and recommendations to improve customer satisfaction and retention. By establishing strong client relationships, the Customer Service Representative – Account Manager helps to secure the loyalty of customers, which is vital for long-term business growth.
| Salary | Market Competitive |
| Experience | 0 – 2 Years |
| Location | Dubai |
| Qualification | Bachelor of Science, Bachelor of Commerce(Commerce), Bachelor of Business Administration |
| Posted | 12 November 2024 |
| Job Type | Full-Time |
| Posted by | Habeebi Recruiter |
| last date to apply | apply within 15 days |
Key Responsibilities
Account Management
In this role, managing client accounts is a central function. This involves overseeing each customer’s account, including monitoring account health, identifying growth opportunities, and maintaining regular communication. Account Managers will set up meetings or touchpoints with clients to discuss account performance, review feedback, and recommend relevant products or services. A keen understanding of each client’s business goals is essential to identify solutions and services that align with their objectives, adding significant value to the client’s experience with the company.
Customer Support and Troubleshooting
Providing exceptional customer support is another core responsibility. Customer Service Representatives in this role are expected to handle customer inquiries and issues professionally, ensuring a prompt and satisfactory resolution. This may involve troubleshooting common issues, answering product-related questions, and assisting clients in navigating the company’s resources. This proactive customer service approach helps in preventing escalation and fosters a positive client experience, enhancing customer satisfaction and loyalty.
Collaboration with Internal Teams
Effective collaboration with internal teams is key to delivering a seamless client experience. Account Managers coordinate with sales, product development, and technical support teams to ensure that client needs are met promptly and efficiently. This collaboration helps in gaining a comprehensive understanding of the company’s products and services and enables the Account Manager to provide accurate and insightful information to clients. Additionally, by communicating client feedback to internal teams, Account Managers play a critical role in the continuous improvement of products and services.
Client Education and Training
An Account Manager also has the responsibility of educating clients on how to maximize the benefits of the company’s products and services. This might include providing training sessions, sharing relevant resources, or guiding clients through new features. By equipping clients with the knowledge and tools they need to use products effectively, Account Managers enhance customer satisfaction and reduce the volume of service requests, making it easier for clients to achieve their business objectives.
Required Skills and Qualifications
Successful candidates for this role typically possess strong communication and interpersonal skills, as well as a client-focused mindset. A background in customer service, account management, or a related field is beneficial. Candidates should be able to multitask and have experience with CRM software, as these tools are often critical in managing and tracking client interactions and account status. Strong problem-solving skills and a proactive attitude are essential to anticipate client needs and resolve issues effectively.
How to apply:
Send your updated resume to our email or directly reach us at our phone:
Email : contact@lynkit.in
Phone: +91 11 4082 4028