Key Account Manager Required in Dubai

A Key Account Manager (KAM) is a pivotal role within our sales team, responsible for nurturing and expanding relationships with our most important clients. The KAM serves as the primary point of contact for these clients, ensuring their needs are met and that they receive exceptional service. This role involves understanding the client’s business objectives and providing solutions that align with their goals. The Key Account Manager is also responsible for driving revenue growth by identifying new business opportunities within the key accounts.

Responsibilities:

1. Client Relationship Management

The Key Account Manager will maintain and strengthen relationships with key clients, acting as their trusted advisor. This includes regular communication to understand their evolving needs, addressing any concerns, and ensuring client satisfaction. The KAM will also be responsible for developing long-term relationships that foster loyalty and retention.

2. Business Development

A critical part of the role is identifying new business opportunities within key accounts. The Key Account Manager will work closely with clients to uncover potential areas for growth, whether through upselling, cross-selling, or introducing new products and services that meet their needs. The KAM will also collaborate with internal teams to develop and implement strategies to capitalize on these opportunities.

3. Account Planning and Strategy

The KAM will develop comprehensive account plans for each key client. These plans will outline the client’s goals, the KAM’s strategy for meeting those goals, and the steps necessary to achieve them. The KAM will regularly review and adjust these plans to ensure they remain aligned with both the client’s objectives and the company’s goals.

4. Performance Monitoring and Reporting

The Key Account Manager is responsible for monitoring the performance of key accounts and ensuring that revenue targets are met or exceeded. This includes tracking sales metrics, analyzing account performance, and providing regular reports to senior management. The KAM will also be responsible for forecasting sales and setting targets for each account.

5. Collaboration and Coordination

The Key Account Manager will work closely with other departments, such as marketing, product development, and customer service, to ensure that the client’s needs are met. The KAM will also coordinate with these teams to deliver seamless service and support to key clients. This collaboration is essential to ensure that the client receives a cohesive and consistent experience across all touchpoints.

6. Negotiation and Contract Management

The KAM will lead negotiations with key clients to secure favorable terms for both the client and the company. This includes renewing contracts, discussing pricing, and ensuring that all agreements are mutually beneficial. The KAM must have a strong understanding of the client’s business and the market to effectively negotiate and manage contracts.

How to apply:

Send your updated resume to our email or directly reach us at our phone:

Email: info@epfe.ae

Telephone:  +971 4 282 7877