An IT Support Engineer is responsible for providing technical support and assistance to users and organizations in relation to computer systems, software, and hardware. This role involves troubleshooting issues, resolving technical problems, and ensuring that IT services operate smoothly and efficiently. The IT Support Engineer serves as a key point of contact for users, helping to maintain a productive work environment by ensuring that all IT-related issues are addressed promptly and effectively.
| Experience | 2 – 5 years |
| Salary | Market Competitive |
| Location | UAE, Dubai |
| Qualification | MBA/PG Diploma in Business Mgmt(Information Technology) |
| Posted | 21 September 2024 |
| Job Type | Full-Time |
| Posted by | Habeebi Recruiter |
| last date to apply | apply within 15 days |
Key Responsibilities
1. Technical Support and Troubleshooting
The primary responsibility of the IT Support Engineer is to provide technical support to end-users. This involves diagnosing and troubleshooting hardware and software issues, responding to support tickets, and resolving technical problems in a timely manner. The engineer must be proficient in various operating systems, applications, and devices, allowing them to provide comprehensive support to users.
2. System Maintenance and Upgrades
The IT Support Engineer is responsible for the regular maintenance of IT systems, including servers, networks, and workstations. This includes installing software updates, patches, and system upgrades to ensure optimal performance and security. They proactively monitor system health and performance, addressing potential issues before they escalate into major problems.
3. User Training and Support
In addition to technical troubleshooting, the IT Support Engineer provides training and support to users on various IT systems and applications. They create user guides, conduct training sessions, and offer one-on-one assistance to help users understand how to effectively utilize technology. This ensures that users are confident in using IT resources and minimizes the number of support requests.
4. Documentation and Reporting
The IT Support Engineer is responsible for maintaining accurate documentation of all support activities, including issues reported, solutions provided, and system configurations. This documentation is essential for tracking trends in support requests and for improving future IT support processes. The engineer may also be required to generate reports on system performance and user satisfaction.
5. Collaboration with IT Team
The IT Support Engineer works closely with other IT professionals, including network engineers, system administrators, and software developers, to ensure seamless IT operations. They collaborate on larger projects, such as system upgrades or new software deployments, and provide input on user needs and challenges. Effective teamwork is crucial for delivering comprehensive IT solutions.
6. Security Management
Maintaining the security of IT systems is a vital responsibility of the IT Support Engineer. They implement security protocols, monitor for potential security breaches, and ensure that antivirus software and firewalls are functioning correctly. The engineer educates users on best practices for cybersecurity, helping to mitigate risks associated with data breaches and other security threats.
7. On-call Support
In many organizations, the IT Support Engineer may be required to provide on-call support during non-business hours. This means being available to respond to urgent issues that arise outside of regular working hours, ensuring that critical systems remain operational and minimizing downtime.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support or a similar role.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
- Familiarity with hardware troubleshooting and repair.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills to effectively assist users.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
How to apply:
Send your updated resume to our email or directly reach us at our phone:
Email: info@gmdc.ae
Telephone: +600595956