An IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, and software within an organization. They handle day-to-day IT issues, assist users in troubleshooting problems, and ensure the smooth operation of the IT infrastructure. This role requires strong problem-solving skills, technical expertise, and excellent customer service. IT Support Specialists are often the first point of contact for users experiencing technical difficulties, making them essential in maintaining the productivity and efficiency of the organization.
| Salary | Market Competitive |
| Experience | 2 – 4 Years |
| Location | Dubai |
| Qualification | Any |
| Posted | 10 November 2024 |
| Job Type | Full-Time |
| Posted by | Habeebi Recruiter |
| last date to apply | apply within 15 days |
Key Responsibilities
1. Technical Support and Troubleshooting
The IT Support Specialist provides first-level technical support to end-users, assisting with issues related to hardware, software, and network connectivity. They diagnose problems, resolve them remotely or in person, and escalate complex issues to senior IT staff when necessary. This includes troubleshooting common problems such as software errors, printer malfunctions, and internet connectivity issues, ensuring minimal disruption to the users’ daily activities.
2. System Setup and Configuration
Setting up and configuring new computer systems, software, and peripherals is a core responsibility. The IT Support Specialist installs operating systems, configures software applications, and ensures all devices are integrated seamlessly into the company’s network. They also handle user account creation and manage access permissions, making sure that employees have the tools they need to perform their jobs effectively.
3. Network and Security Support
The IT Support Specialist assists in monitoring network performance and security, helping to maintain a stable and secure IT environment. They perform routine checks on network components, such as routers and switches, and troubleshoot any connectivity issues. The specialist also plays a role in implementing basic security measures, including antivirus software updates, system patches, and user education on best practices for cybersecurity.
4. User Training and Guidance
Providing training and support to users is an important aspect of the IT Support Specialist’s role. They help employees understand how to use new software applications, answer questions about IT policies, and offer tips for optimizing system performance. By educating users, the IT Support Specialist helps reduce the frequency of common issues and empowers staff to resolve minor problems independently.
5. Documentation and Reporting
Maintaining accurate records of support requests, issues resolved, and system changes is crucial for tracking performance and identifying recurring problems. The IT Support Specialist documents all support activities in a ticketing system and generates reports for the IT management team. This information is used to evaluate the effectiveness of support services, plan system upgrades, and enhance the overall user experience.
6. Hardware and Software Maintenance
The IT Support Specialist is responsible for the regular maintenance of computer systems and software. This includes performing routine updates, conducting system backups, and ensuring all hardware components are functioning properly. They monitor system health and anticipate potential issues before they become major problems, helping to extend the lifespan of IT assets and reduce downtime.
Qualifications and Skills
- Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
- Proven experience in IT support or a similar technical role.
- Strong knowledge of operating systems (Windows, macOS, Linux), network protocols, and common software applications.
- Excellent problem-solving and analytical skills.
- Strong communication and customer service skills.
- Familiarity with IT support ticketing systems and remote desktop tools.
Work Environment
The IT Support Specialist typically works in an office environment but may provide remote support as well. They interact with employees across various departments and may need to travel between different company locations. The role often requires flexibility, as IT issues can arise outside of regular business hours, necessitating on-call availability for urgent support.
This position offers a dynamic and engaging opportunity for individuals passionate about technology and helping others. It provides a pathway to develop advanced technical skills and gain a deeper understanding of IT infrastructure, with potential for career growth in the field of information technology.
How to apply:
Send your updated resume to our email or directly reach us at our phone:
Email: info@dreamsgroup.org
Phone: +971 4 262 5222, +971 42 975 549