Doorman required in Banyan Group, UAE

Banyan group is looking for a doorman in UAE. Here are the details:

The Doorman serves as the first point of contact for guests, offering a warm, professional, and courteous welcome. The role involves assisting guests with entry and exit from the premises, managing the flow of traffic at the entrance, and providing additional support to ensure a positive guest experience.

Key Responsibilities:

1. Greeting and Welcoming Guests:
   • Warmly greet all guests upon arrival and departure, offering a sincere and friendly welcome.
   • Open and close doors for guests as they enter and exit the premises, ensuring a smooth and courteous experience.
2. Assisting with Entry and Exit:
   • Assist guests in and out of vehicles, including taxis, personal cars, or shuttles.
   • Provide special attention to children, elderly, and disabled guests, ensuring they are safely escorted to and from the entrance.
3. Traffic Management:
   • Monitor and manage the flow of traffic at the entrance, ensuring vehicles are parked or moved efficiently to avoid congestion.
   • Coordinate with valet services or parking attendants to ensure smooth operations.
4. Security and Safety:
   • Observe and report any suspicious activities or security concerns to the appropriate personnel.
   • Ensure the safety and security of guests by maintaining a visible presence at the entrance and assisting with any security protocols.
5. Luggage Assistance:
   • Assist guests with their luggage, ensuring it is safely transported from the vehicle to the lobby or guest room as needed.
   • Coordinate with bell staff to ensure luggage is promptly and properly handled.
6. Providing Information and Directions:
   • Offer guests information about the hotel or building, nearby attractions, and local services.
   • Provide directions and assist with inquiries, ensuring guests feel informed and supported during their visit.
7. Maintaining Entrance Cleanliness:
   • Ensure the entrance area is clean, tidy, and free from obstructions at all times.
   • Coordinate with housekeeping or maintenance staff to address any cleanliness or maintenance issues promptly.
8. Handling Special Requests:
   • Assist with special requests from guests, such as arranging transportation, providing umbrellas during inclement weather, or helping with personal items.
   • Ensure all requests are handled efficiently and with a high level of customer service.
9. Professional Appearance and Demeanor:
   • Maintain a neat and professional appearance, adhering to the company’s dress code and grooming standards.
   • Exhibit a courteous, respectful, and positive demeanor at all times, representing the establishment with pride.
10. Communication and Coordination:
    • Communicate effectively with other team members, including front desk staff, bellhops, and security, to ensure seamless service.
    • Report any guest concerns, incidents, or requests to the appropriate department for prompt resolution.
11. Emergency Response:
    • Be prepared to assist in emergency situations, such as evacuations or medical incidents, following established protocols.
    • Provide calm and clear guidance to guests during emergencies, ensuring their safety and comfort.

Qualifications:

• Experience: Previous experience in a customer service role, preferably in a hotel or similar setting.
• Skills: Excellent communication and interpersonal skills, with the ability to interact with guests in a friendly and professional manner.
• Physical Requirements: Ability to stand for long periods, lift and carry luggage, and assist guests with physical needs.
• Appearance: Must maintain a clean, well-groomed appearance in accordance with the company’s dress code.
• Attitude: Must be courteous, patient, and willing to go the extra mile to ensure guest satisfaction.

This role is vital to creating a welcoming and secure environment for all guests, ensuring their experience starts and ends on a positive note.