The Sales Associate is a customer-facing role responsible for delivering excellent service, maximizing sales, and ensuring a positive shopping experience. This position requires a dynamic, motivated individual with strong interpersonal skills who can engage with customers effectively and provide tailored product recommendations. The Sales Associate will work closely with the sales team to achieve sales targets, maintain product knowledge, and support the overall retail environment.
| Salary | Market Competitive |
| Experience | 0 – 3 Years |
| Location | Dubai |
| Qualification | Intermediate School, Any Graduation |
| Posted | 11 November 2024 |
| Job Type | Full-Time |
| Posted by | Habeebi Recruiter |
| last date to apply | apply within 15 days |
Responsibilities
1. Customer Service and Engagement
The Sales Associate serves as the first point of contact for customers, greeting them warmly and offering assistance throughout their shopping journey. They take the time to understand customer needs and preferences, providing personalized recommendations and solutions. By maintaining a friendly and helpful demeanor, the Sales Associate ensures a positive and memorable shopping experience that encourages repeat business.
2. Sales and Product Promotion
A key responsibility of the Sales Associate is to drive sales by actively promoting products and services. They demonstrate product features, highlight benefits, and share relevant information to help customers make informed purchasing decisions. The Sales Associate also plays a critical role in upselling and cross-selling complementary items to increase overall sales revenue.
3. Product Knowledge and Inventory Management
The Sales Associate is expected to have a thorough understanding of the store’s products, including new arrivals, promotions, and special offers. They keep up-to-date with product features, specifications, and pricing to answer customer questions accurately. Additionally, the Sales Associate assists in monitoring inventory levels, restocking shelves, and ensuring that products are displayed neatly and attractively.
4. Handling Transactions and Payments
The Sales Associate is responsible for processing customer transactions accurately and efficiently. They handle cash, credit, and digital payments using the store’s point-of-sale (POS) system, ensuring a smooth checkout experience. They also issue receipts, handle returns, and manage customer exchanges in accordance with store policies, always prioritizing customer satisfaction.
5. Achieving Sales Targets and Goals
The Sales Associate collaborates with the sales team to meet or exceed individual and store sales targets. They monitor their sales performance, identify opportunities for improvement, and take proactive steps to boost sales. By participating in sales training and staying motivated, the Sales Associate contributes to the store’s overall success.
6. Maintaining Store Appearance
The Sales Associate plays a vital role in maintaining a clean, organized, and visually appealing store environment. They ensure that merchandise is neatly displayed, fitting rooms are tidy, and promotional materials are up-to-date. By keeping the store in top condition, the Sales Associate enhances the shopping experience and attracts more customers.
7. Building Customer Relationships
Establishing and maintaining strong relationships with customers is a key aspect of the Sales Associate’s role. By engaging in friendly conversation, following up on inquiries, and remembering regular customers’ preferences, they build loyalty and encourage repeat visits. The Sales Associate also gathers customer feedback to help the store improve its products and services.
8. Assisting with Store Operations
In addition to sales duties, the Sales Associate supports various operational tasks such as inventory management, stock replenishment, and participating in store meetings. They assist in setting up displays, organizing promotional events, and contributing to the overall efficiency of store operations.
Qualifications
- High school diploma or equivalent; additional sales training or certification is a plus
- Proven experience in a retail or customer service role
- Excellent communication and interpersonal skills
- Strong sales and negotiation abilities
- Ability to work in a fast-paced environment and handle multiple tasks
- Familiarity with POS systems and basic computer skills
- Availability to work flexible hours, including evenings, weekends, and holidays
This role is ideal for a motivated individual with a passion for sales and customer service. The Sales Associate will have the opportunity to develop their skills, contribute to store growth, and be a part of a dynamic team.
How to apply:
Send your updated resume to our email or directly reach us at our phone:
Email: info@sharaf.ae
Phone: +971 4 3521555