Sales Support Analyst Required in Dubai

The Sales Support Analyst is responsible for analyzing sales data, generating reports, and providing insights to support the sales team in achieving their targets. This role also involves managing sales processes, maintaining customer records, and assisting with sales forecasting and planning. The Sales Support Analyst plays a key role in ensuring that the sales team has the tools, information, and support they need to be successful.

Job description and Responsibilities:

1. Sales Data Analysis:
   • Collect, analyze, and interpret sales data to identify trends, patterns, and opportunities for improvement.
   • Provide actionable insights and recommendations based on data analysis to optimize sales strategies.
   • Monitor key performance indicators (KPIs) to track sales performance and provide regular updates to the sales team and management.
2. Reporting and Dashboards:
   • Create and maintain sales reports, dashboards, and presentations for various stakeholders, including sales teams, managers, and executives.
   • Ensure that sales reports are accurate, timely, and aligned with business objectives.
   • Develop customized reports and analyses to meet specific business needs or to address particular challenges.
3. Sales Forecasting and Planning:
   • Assist in the development of sales forecasts by analyzing historical sales data and market trends.
   • Collaborate with sales managers to develop sales plans and quotas based on forecasts and business objectives.
   • Monitor sales pipeline and provide insights on potential risks and opportunities.
4. Process Improvement:
   • Identify inefficiencies in sales processes and work with the sales team to implement improvements.
   • Automate repetitive tasks and streamline workflows to increase sales efficiency.
   • Develop and document best practices for sales processes and procedures.
5. Customer Relationship Management (CRM) Support:
   • Maintain and update customer records in the CRM system, ensuring data accuracy and completeness.
   • Provide training and support to sales team members on CRM usage and best practices.
   • Generate CRM-based reports and analyses to support sales activities and decision-making.
6. Sales Support:
   • Assist sales representatives with administrative tasks, such as preparing quotes, proposals, and contracts.
   • Coordinate with other departments (e.g., marketing, finance, operations) to ensure that sales initiatives are supported and executed effectively.
   • Handle customer inquiries and follow up on leads to support the sales team in closing deals.
7. Market and Competitive Analysis:
   • Conduct research on market trends, customer needs, and competitive activities to provide insights that support sales strategies.
   • Analyze competitors’ sales strategies and performance to identify potential opportunities and threats.
   • Keep the sales team informed about market developments that could impact their efforts.
8. Training and Development:
   • Provide training and support to sales team members on data analysis tools, CRM systems, and sales processes.
   • Stay up-to-date with the latest sales tools, techniques, and best practices to enhance the effectiveness of the sales team.

This role is vital in ensuring the sales team has the support and insights needed to optimize their performance and achieve the company’s sales objectives.

How to apply:

Send your updated resume to our email or directly reach us at our phone:

Email: lewis.garrad@mercer.com

Telephone:   91559450