Senior Client Servicing Executive Required in Dubai

The Senior Client Servicing Executive is responsible for maintaining strong client relationships, overseeing service delivery, and ensuring customer satisfaction. This role is crucial in bridging the gap between the client’s needs and the company’s capabilities, ensuring that services meet or exceed expectations. The executive collaborates with various internal teams to provide consistent, high-quality service while fostering long-term relationships that drive business growth and client retention.

Key Responsibilities

1. Client Relationship Management

One of the core duties of the Senior Client Servicing Executive is to build and maintain productive relationships with clients. This includes regular communication, identifying client needs, and offering solutions that align with their objectives. Acting as the client’s main point of contact, the executive ensures that clients feel valued and supported throughout their engagement with the company.

2. Project Coordination and Execution

The Senior Client Servicing Executive coordinates the implementation of client projects, working with internal teams to ensure that deliverables meet client expectations. This involves setting timelines, tracking project progress, and resolving any issues that may arise. The executive’s oversight and attention to detail are essential for ensuring that projects run smoothly and are completed within budget and on schedule.

3. Account Management and Strategy Development

In this role, the Senior Client Servicing Executive is responsible for developing strategic plans for account growth and client satisfaction. This includes identifying opportunities for upselling or cross-selling additional services, aligning strategies with client goals, and regularly updating clients on new service offerings that could benefit their business. Strategic account management supports both client and company objectives, fostering mutual growth.

4. Performance Monitoring and Reporting

To ensure accountability and transparency, the Senior Client Servicing Executive monitors performance metrics, analyzing data to assess service quality and client satisfaction. Regular reporting provides clients with insights into the value delivered and enables the executive to make recommendations for ongoing improvement. Data-driven reporting helps to identify areas for enhancement and supports evidence-based decision-making.

5. Conflict Resolution and Problem Solving

In any client-facing role, challenges may arise, and the Senior Client Servicing Executive must be skilled in conflict resolution. This involves addressing any issues or complaints with empathy and professionalism, working to find solutions that maintain client satisfaction. By resolving conflicts promptly, the executive reinforces the client’s confidence in the company’s commitment to service excellence.

Qualifications and Skills

Candidates for the Senior Client Servicing Executive role should have a background in account management or client services, excellent communication skills, and a strong understanding of the industry. Strategic thinking, problem-solving abilities, and a client-centric mindset are also essential for success in this position.

How to apply:

Send your updated resume to our email or directly reach us at our phone:

Email:  info@cfsgroup.com

Fax:  +971 4 559 7665