Information Technology Supervisor Required in Dubai

The Information Technology (IT) Supervisor is responsible for overseeing the daily operations of an organization’s IT department, ensuring that all systems, networks, hardware, and software are functioning efficiently and effectively. This role involves supervising IT staff, managing technology projects, troubleshooting technical issues, and ensuring the overall security and integrity of the organization’s IT infrastructure. The IT Supervisor plays a crucial role in maintaining system uptime, implementing technology solutions, and supporting the business’s strategic goals through technology initiatives.

Experience	2 years
Salary	Market Competitive
Location	UAE, Dubai
Qualification	Any Graduation
Posted	23 September 2024
Job Type	Full-Time
Posted by	Habeebi Recruiter
last date to apply	apply within 15 days

Key Responsibilities

Supervising IT Staff and Daily Operations:

The IT Supervisor is responsible for managing a team of IT professionals, which may include technicians, administrators, and support staff. This involves assigning tasks, monitoring performance, providing training, and ensuring that the team delivers excellent technical support to all departments. The IT Supervisor acts as a mentor, guiding team members in troubleshooting and problem-solving, while fostering a collaborative and efficient working environment. They are responsible for ensuring that daily IT operations run smoothly, including system updates, network monitoring, and technical support requests.

Managing IT Infrastructure and Systems:

One of the core responsibilities of the IT Supervisor is to oversee the organization’s IT infrastructure, including servers, networks, hardware, and software systems. They ensure that all components are functioning optimally, coordinating regular maintenance, upgrades, and patches to minimize downtime and prevent technical issues. The IT Supervisor is responsible for monitoring the performance of the IT infrastructure, identifying potential improvements, and implementing new technologies that can enhance system performance and productivity. Ensuring that data is secure, backed up, and recoverable is also a vital aspect of their duties.

Providing Technical Support and Troubleshooting:

As the go-to person for escalated technical issues, the IT Supervisor is responsible for diagnosing and resolving complex IT problems that other team members may not be able to handle. This involves troubleshooting network issues, software malfunctions, and hardware failures. The IT Supervisor must ensure that all issues are addressed promptly and efficiently to minimize disruptions to business operations. They may also interact with external vendors and service providers to resolve technical problems or obtain specialized support.

Ensuring IT Security and Compliance:

The IT Supervisor plays a critical role in ensuring the security of the organization’s IT systems. This includes implementing and maintaining security protocols, such as firewalls, antivirus software, and encryption tools, to protect sensitive data from cyber threats. They are responsible for conducting regular security audits, monitoring for potential vulnerabilities, and responding to security incidents. Additionally, the IT Supervisor ensures that the organization complies with relevant regulations and standards regarding data privacy and IT security, such as GDPR or ISO certifications.

Managing IT Projects and Implementations:

In addition to overseeing day-to-day operations, the IT Supervisor is often involved in planning and executing technology projects that align with the organization’s goals. This may include upgrading existing systems, implementing new software solutions, or deploying cloud-based services. The IT Supervisor works closely with management and other departments to understand business needs, define project requirements, and develop implementation timelines. They ensure that projects are completed on time, within budget, and meet the intended objectives.

Monitoring and Optimizing Network Performance:

Ensuring a fast, reliable, and secure network is one of the IT Supervisor’s key responsibilities. They monitor network performance to identify any potential issues, such as slow speeds, connectivity problems, or bandwidth limitations. The IT Supervisor uses various tools to track network health and optimize performance, making necessary adjustments to configurations, routers, or firewalls. By maintaining an efficient network infrastructure, they help ensure seamless communication and data transfer within the organization.

Budgeting and Vendor Management:

The IT Supervisor is responsible for managing the IT department’s budget, including expenses related to hardware, software, services, and personnel. This involves evaluating and negotiating contracts with vendors, purchasing necessary equipment, and ensuring cost-effective solutions that meet the organization’s needs. The IT Supervisor also manages relationships with third-party providers, ensuring that service agreements are adhered to and that the organization receives the necessary support for its IT systems.

Training and Supporting Employees:

The IT Supervisor plays a key role in ensuring that all employees have the necessary technical skills to use the organization’s IT systems effectively. This includes developing and delivering training programs on software usage, IT security protocols, and best practices. The IT Supervisor also provides ongoing support to employees, addressing technical questions and troubleshooting issues as they arise. By ensuring that employees are well-equipped to handle IT tasks, the supervisor contributes to overall productivity and system efficiency.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT management, with strong knowledge of IT systems, networks, and security protocols.
• Proficiency in managing Windows, Linux, or macOS systems, as well as networking hardware and software.
• Experience with cybersecurity measures, including firewalls, antivirus software, and data encryption.
• Strong problem-solving and troubleshooting skills, with the ability to handle escalated technical issues.
• Leadership experience, with the ability to manage and mentor a team of IT professionals.
• Excellent communication skills, with the ability to collaborate with various departments and stakeholders.
• Knowledge of IT project management methodologies and experience in handling IT projects.
• Experience in budgeting, vendor management, and procurement for IT services and hardware.
• Certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or Microsoft Certified Solutions Expert (MCSE) are a plus.

The role of the IT Supervisor is critical in maintaining the organization’s technology infrastructure, ensuring smooth operations, and implementing strategic IT initiatives. By leading a team of IT professionals and managing the daily technical needs of the business, the IT Supervisor helps drive productivity and ensure that the organization stays up-to-date with the latest technology trends and security measures.

How to apply:

Send your updated resume to our email or directly reach us at our phone:

Email: thepalm.guestservices@atlantisdubai.com

Telephone:  +971 4 426 20 00