A Call Center Agent serves as the primary point of contact between a company and its customers, providing information, addressing concerns, and resolving issues through phone calls, emails, or other communication channels. This role requires excellent communication skills, patience, and a customer-focused attitude to ensure satisfaction and foster positive relationships with clients.
| Salary | Market Competitive |
| Experience | 2 years |
| Location | Kuwait |
| Qualification | Any |
| Posted | 24 November 2024 |
| Job Type | Full-Time |
| Posted by | Habeebi Recruiter |
| last date to apply | apply within 15 days |
Key Responsibilities
1. Handling Customer Inquiries
- Respond to customer inquiries regarding products, services, or general information in a professional and timely manner.
- Provide accurate and detailed information to address customer questions and ensure clarity.
- Resolve issues effectively, escalating complex cases to supervisors or specialized departments when necessary.
2. Managing Customer Complaints
- Listen attentively to customer concerns and demonstrate empathy in addressing their issues.
- Work diligently to resolve complaints by offering suitable solutions that align with company policies.
- Follow up on unresolved complaints to ensure customer satisfaction and build trust.
3. Maintaining Accurate Records
- Document all customer interactions, including inquiries, complaints, and resolutions, in the company’s database.
- Ensure all records are accurate, detailed, and updated promptly to facilitate effective follow-up and reporting.
4. Promoting Products and Services
- Provide information about new products, promotions, or services during customer interactions.
- Identify cross-selling or upselling opportunities and recommend products or services that suit customer needs.
5. Meeting Performance Metrics
- Achieve individual and team performance goals, including call handling time, resolution rate, and customer satisfaction scores.
- Continuously strive to improve personal productivity and efficiency while maintaining high-quality service.
6. Supporting Team Collaboration
- Coordinate with other team members and departments to ensure seamless service delivery.
- Share insights and feedback with supervisors to improve processes and customer experiences.
7. Adhering to Company Policies
- Follow all company policies, including confidentiality and data protection guidelines.
- Comply with scripts and protocols during interactions to ensure consistency and professionalism.
Qualifications
- High school diploma or equivalent; additional training in customer service or a related field is an advantage.
- Proven experience as a Call Center Agent or in a similar customer-facing role.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Ability to handle high-pressure situations and remain calm and professional.
- Proficiency in using call center software and customer relationship management (CRM) tools.
Call Center Agents are essential in creating positive customer experiences, solving problems, and building loyalty. This role is ideal for individuals who excel in communication, thrive in a dynamic environment, and enjoy assisting others.
How to apply:
Send your updated resume to our email or directly reach us at our phone:
Email: hr2@kanee.com
Phone: +50865678