We are looking for a reliable and organized Dispatcher to join our team. As a Dispatcher, you will be responsible for coordinating the movement of goods, vehicles, and personnel in a timely and efficient manner. Your role will involve managing schedules, tracking deliveries, and ensuring the smooth operation of transportation services. This position requires strong communication skills, attention to detail, and the ability to work under pressure in a fast-paced environment.
| Salary | Market Competitive |
| Experience | 5 – 7 years |
| Location | Kuwait |
| Qualification | Bachelor Degree |
| Posted | 05 December 2024 |
| Job Type | Full-Time |
| Posted by | Habeebi Recruiter |
| last date to apply | apply within 15 days |
Responsibilities
1. Coordinating Deliveries and Transportation
- Plan, schedule, and dispatch drivers or vehicles to ensure timely and efficient deliveries and pickups.
- Assign routes to drivers and ensure that schedules are adhered to, making adjustments as needed to accommodate delays or changes in demand.
- Monitor real-time locations of vehicles and track deliveries, ensuring that customers receive their goods on time.
- Communicate with drivers to provide instructions, updates, and necessary support during transportation.
2. Managing Communication
- Serve as the main point of contact between drivers, customers, and the operations team, ensuring clear and effective communication at all times.
- Provide customers with delivery updates, including delays, changes in schedules, and any other relevant information.
- Respond to any queries from drivers regarding their routes, loads, or any issues that arise during their shifts.
- Handle customer complaints or concerns and work to resolve any issues in a timely manner.
3. Monitoring and Reporting
- Track delivery progress and maintain up-to-date records on shipments, routes, and vehicle status.
- Prepare reports on deliveries, vehicle performance, and any delays or issues that occur during transportation.
- Ensure all transportation records, including invoices, shipping documents, and permits, are accurately maintained.
- Work with other departments, such as logistics and inventory, to ensure that shipments are managed efficiently.
4. Ensuring Compliance and Safety
- Ensure that drivers follow safety protocols and regulations, including proper vehicle maintenance, load handling, and traffic laws.
- Monitor vehicle conditions and recommend necessary maintenance or repairs to keep the fleet in optimal working condition.
- Ensure that all delivery vehicles are properly licensed and insured, and that drivers adhere to all relevant compliance standards.
- Conduct routine checks to ensure that all shipping and transportation activities comply with company policies and legal requirements.
5. Problem-Solving and Issue Resolution
- Address unexpected issues such as delays, accidents, or changes in delivery schedules.
- Make quick decisions to resolve problems and minimize disruptions in the transportation process.
- Work closely with drivers and other team members to ensure that issues are communicated and handled promptly, maintaining customer satisfaction.
Qualifications
- High school diploma or equivalent (Associate’s degree or relevant certification is a plus).
- Proven experience in dispatching, logistics, or a similar field is preferred.
- Strong organizational and multitasking skills, with the ability to prioritize tasks in a fast-paced environment.
- Excellent communication skills, both written and verbal, with the ability to interact with customers and team members.
- Ability to use dispatch software or basic computer programs such as Microsoft Office.
- Good problem-solving skills and the ability to remain calm under pressure.
- Knowledge of transportation regulations and safety standards.
- Ability to work flexible hours, including evenings and weekends if necessary.
As a Dispatcher, you will play an essential role in ensuring the efficient movement of goods and services while maintaining effective communication with all parties involved. If you are a detail-oriented individual with strong organizational skills and the ability to thrive in a fast-paced environment, we encourage you to apply for this role.
How to apply:
Send your updated resume to our email:
Email: mradmprojects@gmail.com