A Freight Forwarding Sales & Marketing Staff member plays a vital role in developing and maintaining strong relationships with clients, managing accounts, and promoting freight forwarding services. This position focuses on expanding the company’s customer base by identifying business opportunities, engaging potential clients, and providing tailored solutions for their logistics and transportation needs. The role demands a deep understanding of the freight forwarding industry, including import/export regulations, transportation methods, and supply chain management. Strong communication and negotiation skills are essential for success in this position, as well as the ability to work closely with internal teams to deliver seamless customer service.
Dua for Job Seeking: اللهم يسر ولا تعسر واكمل ولا تكل وبارك لي فيما قَدَّرت
Salary | Market Competitive |
Experience | 2+ years |
Location | Kuwait |
Qualification | Basic |
Posted | 15 October 2024 |
Job Type | Full-Time |
Posted by | Habeebi Recruiter |
last date to apply | apply within 15 days |
Key Responsibilities
Sales and Business Development
The primary responsibility of the Freight Forwarding Sales & Marketing Staff is to drive sales by acquiring new clients and managing existing relationships. This involves identifying potential business opportunities within various industries, researching market trends, and presenting the company’s freight forwarding services to prospective clients. The staff member must effectively promote solutions such as air, sea, and land freight options, ensuring that the company’s services align with the customer’s logistics requirements.
Client Relationship Management
Building and maintaining strong, long-term relationships with clients is a critical aspect of the role. The staff member is responsible for regularly communicating with customers to understand their specific needs, addressing concerns, and providing updates on shipments. By developing trust and offering excellent customer service, the sales and marketing staff can foster customer loyalty and secure repeat business. Regular client visits, follow-ups, and networking events are key activities to enhance client satisfaction.
Marketing and Promotion
The staff member is also responsible for executing marketing strategies to increase brand awareness and attract new customers. This includes developing and implementing promotional campaigns, managing social media and online marketing efforts, and participating in trade shows and industry events. By staying informed about competitors and market trends, the marketing staff can help position the company’s services effectively within the industry.
Negotiation and Pricing
A key aspect of the role involves negotiating rates and terms with clients and service providers. The staff member must be skilled in creating competitive pricing proposals that balance customer needs with the company’s profitability. In collaboration with the operations team, the sales and marketing staff must ensure that quotes are accurate and in line with current market conditions. They should also negotiate contracts that protect both the client and the company’s interests.
Coordination with Operations Team
Freight forwarding is a complex process that requires close collaboration with the operations team. The sales and marketing staff must ensure that all client requirements are accurately communicated to the operations department, including shipment schedules, documentation, and customs clearance procedures. Coordination is crucial for ensuring that shipments are handled efficiently and that any issues are resolved promptly.
Market Research and Strategy Development
To stay competitive, the staff member must conduct regular market research and competitor analysis. This helps identify trends, new services, and potential areas of growth for the company. Based on this research, the sales and marketing team can refine their strategies and target emerging markets. They must also continuously evaluate customer feedback and market demand to adjust services and offers accordingly.
Reporting and Performance Analysis
The Freight Forwarding Sales & Marketing Staff is responsible for tracking sales performance, client feedback, and market response to campaigns. Regular reports are submitted to management, providing insights into sales progress, market share, and revenue generation. This helps the company make informed decisions about service offerings and business development initiatives.
How to apply:
Send your updated resume to our email or directly reach us at our phone:
Email: hr@wecankw.com
Phone: =98013381
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