The Sales and Reservation Team is responsible for managing customer inquiries, booking reservations, and driving revenue growth through effective sales strategies. This team acts as the primary point of contact for customers, ensuring a seamless reservation process while promoting the company’s services and products. Members of the team work collaboratively to achieve sales targets, enhance customer satisfaction, and maintain operational efficiency.
Dua for Job Seeking: اللهم يسر ولا تعسر واكمل ولا تكل وبارك لي فيما قَدَّرت
| Salary | Market Competitive |
| Experience | 3 – 5 years |
| Location | Kuwait |
| Qualification | Any |
| Posted | 19 November 2024 |
| Job Type | Part-Time |
| Posted by | Habeebi Recruiter |
| last date to apply | apply within 15 days |
Key Responsibilities
Customer Service and Inquiry Handling
Respond to customer inquiries via phone, email, or online platforms promptly and professionally. Provide detailed information about the company’s offerings, availability, and pricing to assist customers in making informed decisions.
Reservation Management
Coordinate and manage reservations by accurately inputting details into the reservation system. Ensure bookings are confirmed, modified, or canceled in line with customer requests and company policies.
Sales and Promotion
Upsell services and products by identifying customer needs and recommending suitable options. Develop and implement sales strategies to achieve revenue targets and increase market share.
Problem Resolution
Address and resolve customer issues or complaints related to bookings, cancellations, or payments. Ensure a positive customer experience by providing timely and effective solutions.
Collaboration with Internal Teams
Work closely with the operations, marketing, and finance teams to ensure smooth coordination of services. Communicate booking trends, customer feedback, and challenges to relevant departments for continuous improvement.
Reporting and Analysis
Maintain accurate records of reservations, sales, and customer interactions. Prepare regular reports on sales performance, customer preferences, and booking trends to inform strategic decisions.
Market Research
Stay informed about market trends, competitor activities, and customer preferences. Provide insights to management for adapting offerings and enhancing competitiveness.
Qualifications and Skills
- High school diploma or equivalent; a degree in hospitality, business, or related fields is a plus.
- Proven experience in sales, customer service, or reservation management.
- Proficiency in reservation systems and CRM software.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Sales-driven mindset with a focus on achieving targets.
- Ability to handle customer inquiries and complaints professionally.
The Sales and Reservation Team plays a critical role in ensuring customer satisfaction and achieving the company’s sales objectives. Successful candidates will demonstrate excellent communication skills, a proactive attitude, and a commitment to providing exceptional service.
How to apply:
Send your updated resume to our email:
Email: career@aibgkw.com
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