A Quality Assurance (QA) Supervisor is responsible for overseeing and ensuring the quality of products or services within an organization. This role involves managing the QA team, implementing quality standards, and continuously improving the quality processes to ensure products meet customer and regulatory requirements. The QA Supervisor collaborates closely with various departments to maintain high-quality standards and ensure compliance with industry-specific guidelines.
| Salary | Market Competitive |
| Experience | 1+ years |
| Location | Kuwait |
| Qualification | Bachelor’s degree in science / pharmacy |
| Posted | 28 October 2024 |
| Job Type | Full-Time |
| Posted by | Habeebi Recruiter |
| last date to apply | apply within 15 days |
Key Responsibilities
1. Supervise Quality Assurance Team
The QA Supervisor is in charge of supervising and guiding the QA team, which may include inspectors, testers, and other quality specialists. This involves delegating tasks, providing training, conducting performance evaluations, and ensuring that the team is well-equipped to handle quality-related challenges. Effective supervision ensures the team operates efficiently and adheres to quality protocols.
2. Develop and Implement Quality Standards
A significant part of the QA Supervisor’s responsibilities includes developing, implementing, and updating quality standards and procedures. These standards are critical for maintaining product consistency and ensuring adherence to both internal and external quality benchmarks. The QA Supervisor is responsible for maintaining and improving the quality management system to match industry standards.
3. Conduct Quality Audits and Inspections
The QA Supervisor conducts regular quality audits and inspections to identify any non-conformance or areas of improvement. This role requires detailed analysis and documentation of findings to support the continuous improvement process. They ensure all operations align with company policies and regulatory requirements, addressing any discrepancies or issues promptly.
4. Coordinate with Other Departments
To maintain and improve product quality, the QA Supervisor collaborates with departments such as Production, Engineering, and Customer Service. This cross-functional coordination helps in understanding the root cause of quality issues and implementing corrective actions. The supervisor also provides feedback and suggests changes to enhance overall product quality.
5. Monitor Performance Metrics
Part of the QA Supervisor’s duties includes monitoring and analyzing quality performance metrics. These metrics, such as defect rates, customer complaints, and audit scores, help evaluate the effectiveness of quality processes. The QA Supervisor uses data-driven insights to make informed decisions on quality improvement strategies.
6. Handle Customer Feedback and Complaints
Another crucial aspect of the role involves addressing customer feedback and complaints related to product quality. The QA Supervisor investigates issues, identifies the root cause, and implements corrective actions to prevent recurrence. Handling feedback effectively is essential for maintaining customer satisfaction and trust.
7. Report to Senior Management
The QA Supervisor provides regular reports to senior management, summarizing quality performance, audit results, and areas requiring attention. These reports are essential for strategic decision-making and for ensuring that quality remains a top priority within the organization. They also provide recommendations for quality improvements based on analysis and findings.
Skills and Qualifications
To excel in this role, a QA Supervisor typically needs a strong background in quality assurance, experience with quality management systems, and familiarity with industry-specific standards (e.g., ISO 9001). Excellent communication, leadership, and problem-solving skills are crucial, as is the ability to work collaboratively across departments.
How to apply:
Send your updated resume to our email or directly reach us at our phone:
Email: mnh@hajery.com
Phone: +965 2483 1000 / 1 807 777