Assistant Front Office Manager Required in Oman

We are seeking a professional and dynamic Assistant Front Office Manager to join our hospitality team. The Assistant Front Office Manager will assist in overseeing the day-to-day operations of the front office department, ensuring exceptional customer service is provided to guests. The role requires a combination of strong leadership, organizational skills, and the ability to effectively manage a team of front office staff. The Assistant Front Office Manager will work closely with the Front Office Manager and other departments to maintain a smooth and efficient operation of the front desk, reservations, guest services, and administrative duties.

Key Responsibilities

1. Supervising Front Desk Operations

• Assist in managing the front office operations to ensure a smooth and efficient check-in and check-out process for all guests.
• Supervise front desk staff, ensuring they provide exceptional service and address guest needs promptly.
• Handle guest inquiries, requests, and complaints, ensuring that all concerns are resolved in a professional and timely manner.
• Ensure that all check-ins and check-outs are processed accurately and efficiently, maintaining guest satisfaction and minimizing wait times.
• Monitor and manage room availability, ensuring optimal occupancy and revenue.

2. Team Management and Training

• Assist in recruiting, training, and onboarding new front office staff, ensuring they are knowledgeable about hotel policies, systems, and customer service standards.
• Provide ongoing coaching and support to front desk staff, fostering a positive work environment and maintaining high morale.
• Evaluate employee performance and assist in providing feedback and conducting performance reviews.
• Encourage teamwork and ensure that all front office staff work collaboratively to meet operational goals.

3. Guest Relations and Customer Service

• Ensure a high level of guest satisfaction by overseeing guest services and resolving any issues or concerns that may arise during their stay.
• Handle VIP guests and special requests, ensuring they receive personalized attention and services.
• Monitor guest feedback, including online reviews and guest surveys, and take appropriate actions to address any areas of improvement.
• Maintain regular communication with other departments (housekeeping, maintenance, food and beverage) to ensure guest needs are met.

4. Operational and Administrative Support

• Assist in managing the day-to-day administrative tasks of the front office, including managing reservations, guest records, and reports.
• Prepare and review reports related to occupancy, guest satisfaction, and financial performance to ensure department goals are met.
• Ensure that all front office systems and procedures are followed accurately, including cash handling, billing, and payment processing.
• Assist in the development and implementation of operational procedures to improve efficiency and service standards.

5. Health, Safety, and Compliance

• Ensure compliance with all safety, health, and security regulations to guarantee a safe environment for both guests and staff.
• Address emergency situations or incidents, following company protocols and ensuring that guests are informed and assisted appropriately.
• Oversee the cleanliness and upkeep of the front office area, ensuring it is well-maintained and presents a welcoming atmosphere for guests.

Qualifications and Requirements

• Education: A degree or diploma in Hospitality Management, Business Administration, or a related field is preferred.
• Experience: Minimum of 3 years of experience in front office or guest services, with at least 1 year in a supervisory or managerial role.
• Skills: Strong leadership and interpersonal skills, with the ability to motivate and manage a team. Excellent communication skills, both written and verbal.
• Customer Service: A passion for delivering exceptional guest service and the ability to handle guest complaints and concerns professionally.
• Technical Skills: Familiarity with hotel management software and booking systems. Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Languages: Proficiency in English is essential. Additional language skills are an advantage.
• Problem-Solving: Ability to handle stressful situations calmly and effectively, with strong problem-solving skills.

The Assistant Front Office Manager is a key role in ensuring the success of the front office department and the overall guest experience. This role is ideal for an experienced hospitality professional who is looking to further develop their management skills while contributing to a positive and efficient work environment. If you are passionate about guest service, team leadership, and operational excellence, we encourage you to apply.

How to apply:

Send your updated resume to our email:

Email:  reservations@minorhotels.com