A Housekeeping Manager is responsible for overseeing the daily operations of the housekeeping department in a hotel, resort, hospital, or similar establishment. Their primary role is to ensure that all areas are kept clean, tidy, and well-maintained to meet the highest standards of hygiene and guest satisfaction. The Housekeeping Manager leads a team of housekeeping staff, coordinates schedules, manages supplies, and ensures compliance with safety and sanitation standards. They play a vital role in creating a welcoming and pleasant environment for guests and ensuring operational efficiency.
| Salary | Market Competitive |
| Experience | 3+ years |
| Location | Oman |
| Qualification | |
| Posted | 06 September 2024 |
| Job Type | Full-Time |
| Posted by | Habeebi Recruiter |
| last date to apply | apply within 15 days of posting |
Responsibilities:
1. Supervising Housekeeping Staff
The Housekeeping Manager is in charge of recruiting, training, and supervising housekeeping staff. They are responsible for assigning duties, setting daily schedules, and ensuring that each team member understands their tasks. Effective leadership is key, as the manager must motivate staff to maintain high standards of cleanliness and service. The manager may also provide ongoing training to ensure that staff are updated on cleaning techniques, use of equipment, and safety protocols.
2. Quality Control and Inspections
A major responsibility of the Housekeeping Manager is to conduct regular inspections of rooms, public areas, and other spaces to ensure that cleanliness and maintenance standards are being met. They need to pay attention to detail, identifying any issues such as improperly cleaned areas, damaged fixtures, or unsatisfactory linen quality. The manager must address these issues immediately, either by assigning additional cleaning tasks or coordinating repairs with maintenance staff. Consistent quality control is essential to maintaining guest satisfaction.
3. Inventory and Supply Management
Housekeeping Managers are responsible for managing the inventory of cleaning supplies, linen, and other necessary equipment. They need to ensure that the department is well-stocked with the materials required for daily operations without excessive overstocking, which can lead to waste. This involves ordering supplies, managing vendor relationships, and monitoring usage patterns. Additionally, the manager must ensure that all cleaning materials meet safety and environmental standards.
4. Budgeting and Cost Control
Part of the Housekeeping Manager’s role is to manage the department’s budget and ensure that operational costs are kept within limits. This includes controlling expenses related to supplies, equipment, and staff hours. The manager must identify ways to reduce waste, optimize staffing schedules, and find cost-effective cleaning methods without compromising quality. Budget management also involves preparing reports on expenses and productivity to present to senior management.
5. Health, Safety, and Compliance
Ensuring compliance with health and safety regulations is a critical aspect of the Housekeeping Manager’s job. They must train staff in proper handling of cleaning chemicals and the use of protective equipment, as well as maintaining hygiene standards to prevent the spread of infection. Additionally, they are responsible for ensuring that cleaning practices comply with local regulations and industry standards, particularly in environments like hospitals or hotels where cleanliness is paramount. The manager must also ensure that all cleaning equipment is properly maintained and safe to use.
6. Guest Relations and Customer Satisfaction
A key part of the Housekeeping Manager’s role is to ensure that guest needs and expectations are met or exceeded. This involves responding promptly to guest requests for extra towels, room cleaning, or special accommodations. The manager must also handle guest complaints related to housekeeping, addressing any concerns with professionalism and ensuring that problems are resolved quickly. By maintaining high standards of cleanliness and promptly addressing issues, the manager contributes to an overall positive guest experience.
Skills and Qualifications:
- Strong leadership and supervisory skills
- Attention to detail and commitment to quality
- Excellent organizational and time-management abilities
- Knowledge of cleaning techniques, equipment, and products
- Experience with budgeting and inventory management
- Good communication and customer service skills
- Familiarity with health, safety, and sanitation regulations
How to apply:
Send your updated resume to our email or directly reach us at our phone:
Email: jabalakhdar@alilahotels.com
Telephone: +968 2534 4200 +968 9910 4204
Fax : +968 2534 4211