IT Support Specialist Required in Oman

An IT Support Specialist is responsible for assisting users with technology-related issues, providing technical support, and troubleshooting hardware and software problems. They ensure that computer systems, networks, and other IT resources are running smoothly for both internal teams and external clients. Their primary duties include installing and configuring software, diagnosing technical errors, and escalating more complex issues to specialized IT professionals if necessary. They may also be responsible for managing user accounts, ensuring data security, and maintaining system updates.

IT Support Specialists often handle requests via email, phone, or helpdesk systems, ensuring timely resolution of issues. They must possess excellent communication skills to explain technical issues to non-technical users. Additionally, they are tasked with documenting support processes and creating user manuals for self-help. A keen understanding of networking, operating systems, and cybersecurity practices is essential for success in this role.

Salary	Market Competitive
Experience	5 – 10 years
Location	Oman
Qualification	Bachelor of Technology/Engineering
Posted	13 October 2024
Job Type	Full-Time
Posted by	Habeebi Recruiter
last date to apply	apply within 15 days of posting

Key Responsibilities

1. Network Administrator

Network Administrators manage and maintain an organization’s computer networks, ensuring the secure and efficient transmission of data. Their role involves the configuration and maintenance of local area networks (LANs), wide area networks (WANs), network segments, and internet systems. They monitor network performance, troubleshoot network issues, and upgrade hardware and software to ensure the network’s optimal functionality.

In addition to technical responsibilities, Network Administrators implement security protocols to safeguard sensitive data and prevent unauthorized access. They are often involved in disaster recovery planning and regularly back up data to mitigate the impact of potential network failures. Strong problem-solving skills, familiarity with network hardware, and an in-depth knowledge of firewalls, routers, and switches are critical for this position.

2. Systems Administrator

A Systems Administrator ensures that a company’s IT infrastructure is reliable, secure, and running efficiently. This role focuses on managing servers, data storage, and related applications, ensuring uptime, and monitoring system performance. Systems Administrators are tasked with installing, configuring, and maintaining both physical and virtual servers, as well as ensuring backups and system updates are regularly performed.

In addition, they handle user access controls, manage file systems, and automate processes using scripting tools. They work closely with network and security teams to ensure that all systems meet operational and security standards. Excellent problem-solving abilities, experience with server hardware and software, and knowledge of virtualization platforms are vital for success in this role.

3. Database Administrator (DBA)

A Database Administrator (DBA) is responsible for the performance, integrity, and security of an organization’s databases. They ensure that data is available, reliable, and stored securely by managing the database management system (DBMS). Their primary responsibilities include database installation, configuration, and tuning, as well as performing routine maintenance tasks like backups and recovery.

DBAs must ensure data integrity through regular monitoring, addressing potential bottlenecks, and responding to any performance issues. They work closely with software developers to design databases that support various applications and optimize queries. A deep understanding of database languages such as SQL, as well as security protocols to safeguard sensitive information, is essential for this role.

4. IT Project Manager

An IT Project Manager leads teams of IT professionals to deliver technology solutions that meet business objectives. They are responsible for planning, executing, and closing projects by defining goals, assigning resources, and ensuring projects are completed within scope, time, and budget constraints. IT Project Managers collaborate with various stakeholders, including senior management, clients, and vendors, to align project deliverables with organizational goals.

In addition to overseeing project timelines, they are responsible for risk management, quality control, and ensuring adherence to industry standards and regulatory requirements. IT Project Managers must possess excellent leadership and communication skills, be well-versed in project management methodologies (e.g., Agile, Scrum, Waterfall), and have a solid understanding of both the technical and business aspects of IT projects.

5. Cybersecurity Analyst

Cybersecurity Analysts play a critical role in protecting an organization’s IT systems and sensitive data from cyber threats. They continuously monitor networks and systems for security breaches, investigate suspicious activities, and respond to potential security incidents. Their responsibilities also include implementing security measures like firewalls, encryption, and intrusion detection systems to safeguard against cyberattacks.

Cybersecurity Analysts conduct vulnerability assessments and penetration testing to identify weaknesses in an organization’s defenses. They also stay updated on the latest security trends and emerging threats, ensuring that the company’s security policies and procedures are current. A strong knowledge of networking, cryptography, and ethical hacking, coupled with the ability to analyze security logs, is essential in this role.

6. Cloud Engineer

A Cloud Engineer is responsible for designing, deploying, and maintaining an organization’s cloud-based infrastructure. They work with platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud to provide scalable and secure cloud environments. Their duties involve developing cloud architecture, ensuring data and application security, and optimizing cloud resources to meet business needs.

Cloud Engineers also monitor the performance of cloud systems and troubleshoot any issues that arise. They collaborate with other IT teams to migrate on-premises applications and data to the cloud. An in-depth understanding of cloud technologies, scripting for automation, and knowledge of network security in cloud environments are critical for success in this role.

7. Software Developer

Software Developers design, build, and maintain software applications based on user requirements. They are involved in the entire software development lifecycle, from gathering requirements and writing code to testing, debugging, and deploying applications. Depending on their expertise, developers may work on various types of software, including web applications, mobile apps, and enterprise systems.

Software Developers must be proficient in programming languages such as Java, Python, or C++, and have a deep understanding of databases, APIs, and frameworks. Collaboration is key, as they often work with other developers, designers, and product managers to ensure the final product meets user needs. Strong problem-solving abilities and an eye for detail are essential to success in this role.

How to apply:

Send your updated resume to our email or directly reach us at our phone:

Email:  sales@lighthouseoman.com

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