Reservation Agent Required in Oman

We are seeking a detail-oriented and customer-focused Reservation Agent to join our team. The Reservation Agent will be responsible for managing and processing reservations for guests, ensuring that all bookings are handled accurately and efficiently. The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to work well under pressure while providing exceptional customer service. This role is essential for ensuring smooth booking operations and contributing to a positive guest experience.

Salary	Market Competitive
Experience	1 – 3 Years
Location	Oman
Qualification	Any
Posted	16 November 2024
Job Type	Full-Time
Posted by	Habeebi Recruiter
last date to apply	apply within 15 days

Key Responsibilities

1. Managing Reservations

• Handle incoming reservation inquiries via phone, email, and online channels, providing accurate information about availability, rates, and services.
• Process reservations, ensuring that all details (dates, room types, special requests, and billing information) are entered accurately into the booking system.
• Confirm reservations and send booking details to guests in a timely manner.
• Modify or cancel existing reservations as needed, ensuring that all changes are accurately reflected in the system and communicated to the guest.

2. Customer Service and Communication

• Provide exceptional customer service by answering guest inquiries, resolving issues, and offering assistance with booking modifications or cancellations.
• Assist guests in selecting the most suitable accommodations based on their preferences and requirements.
• Maintain effective communication with guests to ensure their expectations are met before, during, and after their stay.
• Address guest concerns related to reservations or room availability, working to find satisfactory solutions in a professional and courteous manner.

3. Coordinating with Other Departments

• Collaborate with the front desk, housekeeping, and sales teams to ensure that reservation details are communicated and prepared for guest arrivals.
• Update the front desk staff with any special requests or guest preferences prior to their arrival.
• Work closely with the sales department to monitor room availability and ensure accurate tracking of all reservations, especially for group bookings or VIP guests.

4. Maintaining Reservation Systems

• Update and maintain the reservation system to reflect accurate booking information, including guest details, payment status, and special requests.
• Generate reports on reservation trends, cancellations, and occupancy rates to support management decisions and optimize revenue.
• Ensure that all reservations are processed according to company policies and procedures, including handling payments, deposits, and pre-arrival communications.

5. Promoting Services and Special Offers

• Inform guests of any current promotions, packages, or special offers available to encourage additional bookings.
• Upsell additional services such as room upgrades, restaurant reservations, or special amenities to enhance the guest experience and drive revenue.
• Stay informed about the property’s offerings, policies, and procedures in order to provide accurate and relevant information to guests.

6. Ensuring Accuracy and Efficiency

• Review reservation details regularly to ensure that bookings are correctly entered into the system, minimizing the risk of overbooking or errors.
• Manage room inventory to ensure maximum occupancy and revenue, adjusting availability as necessary to optimize bookings.
• Process payments and deposits for reservations, ensuring that all financial transactions are handled securely and accurately.

Qualifications and Requirements

• Education: A high school diploma or equivalent is required. A degree in Hospitality Management or a related field is a plus.
• Experience: Previous experience in reservations or customer service, preferably within the hospitality industry.
• Skills: Strong verbal and written communication skills, with the ability to communicate effectively with both guests and team members.
• Customer Service: Exceptional customer service skills with a focus on problem-solving and satisfaction.
• Attention to Detail: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Technical Skills: Familiarity with reservation management systems and Microsoft Office Suite. Experience with hotel management software is a plus.
• Languages: Proficiency in English is required; additional languages are a bonus.
• Organizational Skills: Strong organizational skills with a keen eye for detail and the ability to maintain accurate records.

The Reservation Agent plays a critical role in the success of the hospitality operation by managing the booking process and ensuring an exceptional customer experience. This position is ideal for individuals who enjoy working in a customer-centric environment, have strong communication skills, and are organized. If you are passionate about hospitality and have a knack for providing top-notch service, we invite you to apply.

How to apply:

Send your updated resume to our email:

Email:  reservations@minorhotels.com