The Service Center Manager is responsible for overseeing the daily operations of a service center, ensuring efficient service delivery, and maintaining high customer satisfaction. This role involves managing a team of technicians, customer service representatives, and support staff while ensuring the timely and quality repair, maintenance, or service of products. The Service Center Manager also handles budgeting, inventory control, and administrative tasks to ensure the smooth functioning of the center. The ideal candidate should be organized, have excellent leadership skills, and possess a deep understanding of customer service and technical operations.
| Salary | Market Competitive |
| Experience | 7 – 14 Years |
| Location | Oman |
| Qualification | Any Graduation |
| Posted | 19 November 2024 |
| Job Type | Full-Time |
| Posted by | Habeebi Recruiter |
| last date to apply | apply within 15 days |
Key Responsibilities
Operational Management
Oversee the day-to-day operations of the service center, ensuring that all processes, from intake to delivery of service, are completed efficiently and to a high standard. Coordinate with various teams to ensure timely and accurate service for customers.
Team Leadership and Staff Management
Lead and manage a team of service technicians, customer service representatives, and support staff. Provide guidance, training, and performance evaluations to ensure staff members are well-equipped to meet customer needs and service targets.
Customer Service and Relationship Management
Ensure high levels of customer satisfaction by providing excellent service, resolving customer issues promptly, and maintaining positive relationships with clients. Handle escalated customer complaints and inquiries, ensuring they are resolved professionally and efficiently.
Budgeting and Financial Management
Manage the service center’s budget, ensuring that expenses are within approved limits. Monitor costs related to inventory, repairs, and labor, and work towards cost-effective solutions while maintaining service quality.
Inventory and Resource Management
Oversee the inventory of parts, tools, and supplies necessary for service operations. Ensure the timely replenishment of stock and maintain accurate records of inventory levels. Collaborate with suppliers and vendors to source materials and ensure the center is adequately equipped.
Quality Control and Process Improvement
Monitor service quality by ensuring that all services meet company standards and customer expectations. Identify areas for process improvement and implement strategies to enhance service delivery, efficiency, and customer experience.
Reporting and Documentation
Prepare regular reports on service center performance, including productivity, customer satisfaction, and financial metrics. Maintain accurate records of service orders, repairs, and customer interactions.
Compliance and Safety
Ensure that the service center adheres to all safety regulations and operational standards. Implement and enforce policies and procedures to maintain a safe working environment for staff and customers.
Qualifications and Skills
- Bachelor’s degree in Business Management, Operations, or a related field.
- Proven experience in a management role within a service-oriented environment.
- Strong leadership and team management skills.
- Excellent communication and customer service skills.
- Strong problem-solving and decision-making abilities.
- Budgeting and financial management experience.
- Knowledge of service center operations, including inventory management and quality control.
- Ability to work under pressure and manage multiple tasks.
- Proficiency in Microsoft Office and service center management software.
The Service Center Manager is a key role that combines operational oversight with customer service excellence. This position is ideal for someone with strong leadership skills, a keen eye for detail, and the ability to drive continuous improvement in service operations. The ideal candidate will be customer-focused, goal-oriented, and adept at managing both people and processes to deliver exceptional service.
How to apply:
Send your updated resume to our email:
Email: sales@sesrent.com