The Housekeeping Supervisor is responsible for overseeing and managing the housekeeping team to ensure that all areas of the establishment, whether a hotel, resort, or facility, are cleaned and maintained to the highest standards. This role focuses on maintaining a clean, comfortable, and safe environment for guests and staff. The Housekeeping Supervisor schedules tasks, monitors performance, and ensures compliance with health and safety regulations. With a strong eye for detail, the Supervisor is dedicated to upholding the quality and presentation of the premises, contributing to a positive guest experience.
| Salary | Market Competitive |
| Experience | 2 – 8 Years |
| Location | Oman |
| Qualification | Diploma(Hotel Management) |
| Posted | 18 November 2024 |
| Job Type | Full-Time |
| Posted by | Habeebi Recruiter |
| last date to apply | apply within 15 days |
Key Responsibilities
1. Supervising Housekeeping Staff
The Housekeeping Supervisor leads and manages a team of housekeeping attendants, ensuring they understand their duties and perform them efficiently. This includes assigning daily tasks, providing clear instructions, and monitoring the execution of cleaning activities. The Supervisor also conducts regular briefings to keep the team informed about special tasks, VIP guests, and any changes in procedures.
2. Ensuring High Standards of Cleanliness
Maintaining high standards of cleanliness is a primary responsibility of the Housekeeping Supervisor. They inspect rooms, public areas, and facilities to ensure that they meet the required cleanliness and hygiene standards. The Supervisor identifies areas needing improvement, addresses issues promptly, and implements corrective actions to maintain an immaculate environment for guests and visitors.
3. Scheduling and Task Management
The Housekeeping Supervisor is responsible for creating daily and weekly schedules for the housekeeping staff. They ensure that there are enough attendants to cover all areas during peak times and manage shifts effectively. The Supervisor allocates tasks based on priority, room occupancy, and specific guest requirements, ensuring efficient workflow and timely completion of duties.
4. Inventory and Supply Management
Managing housekeeping supplies and inventory is an essential part of the Supervisor’s role. They monitor stock levels of cleaning products, toiletries, and linen, placing orders as needed to avoid shortages. The Supervisor ensures that all necessary items are readily available and that the housekeeping staff is equipped with the appropriate tools and materials to carry out their tasks efficiently.
5. Training and Development of Staff
The Housekeeping Supervisor is responsible for training new housekeeping staff and providing ongoing coaching to existing team members. This includes instructing them on proper cleaning techniques, safety procedures, and the use of cleaning equipment. The Supervisor also conducts performance evaluations, offering feedback and identifying areas for improvement to enhance the team’s skills and efficiency.
6. Ensuring Compliance with Health and Safety Standards
The Housekeeping Supervisor plays a crucial role in maintaining a safe environment by ensuring compliance with health and safety regulations. They train staff on proper handling of cleaning chemicals, use of personal protective equipment (PPE), and emergency procedures. The Supervisor conducts regular inspections to identify potential hazards and implements preventive measures to maintain a safe working environment.
7. Handling Guest Requests and Complaints
The Housekeeping Supervisor is responsible for addressing any guest requests, concerns, or complaints related to cleanliness and room upkeep. They respond promptly to guest feedback, ensuring that any issues are resolved effectively and that guests have a pleasant and comfortable stay. The Supervisor works closely with other departments, such as Front Office and Maintenance, to coordinate responses and enhance the overall guest experience.
8. Reporting and Record-Keeping
The Housekeeping Supervisor maintains accurate records of housekeeping activities, including room inspections, inventory levels, and maintenance issues. They prepare reports on the department’s performance, guest feedback, and staff productivity for management review. The Supervisor uses these insights to make informed decisions and suggest improvements to housekeeping processes.
Qualifications and Skills
- High school diploma or equivalent; a degree in Hospitality Management is a plus.
- Proven experience in housekeeping, with at least 2 years in a supervisory role.
- Strong leadership and team management skills.
- Excellent organizational and time-management abilities.
- High attention to detail and commitment to maintaining cleanliness standards.
- Good communication and interpersonal skills.
- Ability to handle guest requests and complaints professionally and courteously.
- Knowledge of health and safety regulations related to housekeeping.
- Proficiency in using housekeeping management software and Microsoft Office.
- Flexibility to work shifts, including weekends and holidays.
The Housekeeping Supervisor is a key role in ensuring the cleanliness and comfort of an establishment. By effectively managing the housekeeping team, maintaining high standards, and responding promptly to guest needs, the Supervisor plays a significant part in enhancing the guest experience. This role is ideal for a detail-oriented professional with a passion for service excellence and strong leadership capabilities.
How to apply:
Send your updated resume to our email or directly reach us at our phone:
Email: enquiry@alnabaservices.com
Phone: +968 24629995
Fax: +968 24629987