The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department in a hotel, resort, or other hospitality setting. This role ensures that all guest rooms, public areas, and back-of-house spaces are cleaned to the highest standards of cleanliness and hygiene. The Housekeeping Supervisor manages a team of housekeeping staff, organizes cleaning schedules, and ensures proper use of equipment and supplies. The role also involves training staff, addressing guest concerns, and maintaining inventory, making sure that housekeeping operations run smoothly and efficiently.
| Salary | Market Competitive |
| Experience | 1 – 4 Years |
| Location | Oman |
| Qualification | Diploma |
| Posted | 19 November 2024 |
| Job Type | Full-Time |
| Posted by | Habeebi Recruiter |
| last date to apply | apply within 15 days |
Key Responsibilities
Team Supervision and Leadership
Lead, train, and motivate a team of housekeepers to perform their duties efficiently and effectively. Assign tasks to staff members and provide clear instructions to ensure rooms and public areas are cleaned to the highest standards. Monitor staff performance and provide feedback, coaching, and corrective actions when necessary.
Room and Public Area Inspections
Regularly inspect guest rooms, hallways, restrooms, and other public areas to ensure they meet cleanliness and safety standards. Identify areas that require improvement and work with staff to rectify any issues. Ensure that rooms are prepared for guest arrivals in a timely manner.
Inventory Management
Oversee the inventory of cleaning supplies, linens, and equipment, ensuring that there is always an adequate stock for daily operations. Order and track the use of supplies, ensuring cost-effective use and minimal waste.
Training and Development
Provide ongoing training to housekeeping staff on cleaning techniques, safety procedures, and customer service standards. Conduct regular training sessions to ensure staff are up to date on industry best practices and operational procedures.
Guest Satisfaction
Ensure that the cleanliness of rooms and public areas meets or exceeds guest expectations. Address any guest complaints or requests regarding housekeeping services and resolve issues in a timely and professional manner.
Health and Safety Compliance
Ensure the housekeeping team adheres to all health and safety guidelines, including the proper handling and disposal of cleaning chemicals and waste. Ensure that cleaning equipment is properly maintained and that staff follows safety protocols to avoid accidents.
Scheduling and Time Management
Create and manage housekeeping staff schedules, ensuring adequate coverage during peak times and maintaining efficiency during slower periods. Monitor attendance and ensure that the team is properly staffed to meet operational demands.
Collaboration with Other Departments
Coordinate with other departments, such as maintenance and front desk, to ensure that any housekeeping issues that impact guest satisfaction are addressed quickly. Work closely with the front desk team to prioritize guest requests and prepare rooms for early arrivals or late checkouts.
Cost Control and Budgeting
Assist in managing the housekeeping department’s budget by monitoring the usage of cleaning supplies, linens, and other materials. Strive for cost-effective solutions while maintaining high standards of cleanliness.
Qualifications and Skills
- High school diploma or equivalent; a degree in hospitality management or a related field is a plus.
- Proven experience in housekeeping, with at least 1-2 years in a supervisory role in a hotel or hospitality setting.
- Strong leadership and team management skills.
- Excellent organizational and time-management abilities.
- Knowledge of cleaning products, techniques, and safety protocols.
- Ability to provide excellent customer service and handle guest concerns professionally.
- Attention to detail and a commitment to maintaining high cleanliness standards.
- Good communication skills, both written and verbal.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
The Housekeeping Supervisor plays a crucial role in maintaining cleanliness and creating a welcoming environment for guests. This position is ideal for individuals with strong leadership skills, a keen eye for detail, and a commitment to excellent service. The ideal candidate will be proactive, efficient, and capable of managing a diverse team while ensuring that housekeeping operations run smoothly and efficiently.
How to apply:
Send your updated resume to our email or directly reach us at our phone:
Email: reservations.cpmuscat@ihg.com
Phone: +968 800 77999, +968-24-660660