A Villa Host Supervisor is responsible for overseeing the day-to-day operations of villa hosting services, ensuring guests receive exceptional service and their stay is memorable. This role involves supervising villa hosts, coordinating guest activities, and addressing any concerns to maintain high standards of hospitality. The Villa Host Supervisor acts as the primary point of contact for guests and ensures smooth communication between departments to deliver a seamless experience.
| Salary | Market Competitive |
| Experience | 2 – 4 Years |
| Location | Oman |
| Qualification | Bachelor of Hotel Management(Hotel Management) |
| Posted | 04 December 2024 |
| Job Type | Full-Time |
| Posted by | Habeebi Recruiter |
| last date to apply | apply within 15 days |
Key Responsibilities
Guest Experience Management
- Greet and welcome guests upon arrival, ensuring a smooth check-in process.
- Oversee the guest experience to ensure all expectations are met or exceeded.
- Handle guest inquiries, special requests, and complaints promptly and professionally.
- Organize and coordinate personalized services, activities, and dining arrangements for guests.
Team Supervision and Training
- Lead and supervise a team of villa hosts, ensuring they deliver high-quality service.
- Assign tasks and monitor the performance of villa hosts, providing feedback and support when needed.
- Conduct training sessions to improve team skills and ensure adherence to hospitality standards.
- Foster a positive work environment and encourage teamwork among staff.
Operational Coordination
- Liaise with other departments such as housekeeping, maintenance, and food & beverage to ensure villa readiness and guest satisfaction.
- Conduct regular inspections of villas to ensure cleanliness, functionality, and compliance with standards.
- Monitor inventory levels of amenities and supplies, coordinating replenishments as necessary.
Issue Resolution and Problem-Solving
- Address and resolve any operational or guest-related issues efficiently and effectively.
- Act as an escalation point for villa hosts in handling challenging situations.
- Maintain a calm and professional demeanor during high-pressure situations to reassure guests and staff.
Reporting and Record Keeping
- Maintain accurate records of guest preferences, feedback, and requests for future reference.
- Prepare daily, weekly, and monthly reports on villa operations and guest satisfaction metrics.
- Provide insights and recommendations to management for improving service delivery.
Qualifications and Skills
- Bachelor’s degree in Hospitality Management or a related field is preferred.
- Proven experience in a supervisory role within luxury hospitality, preferably in villa or resort management.
- Strong leadership and interpersonal skills to manage and motivate a diverse team.
- Excellent communication skills, both verbal and written.
- Exceptional problem-solving abilities and a proactive approach to guest satisfaction.
- Proficiency in hospitality management software and tools.
- Ability to work flexible hours, including weekends and holidays, based on guest needs.
A Villa Host Supervisor is a key player in delivering a premium guest experience, ensuring operational efficiency and maintaining a positive atmosphere. This role is suited for individuals who excel in leadership, possess a passion for hospitality, and are committed to creating unforgettable guest experiences.
How to apply:
Send your updated resume to our email:
Email: reservations@minorhotels.com