A System Technician is responsible for the installation, maintenance, troubleshooting, and repair of various systems, including hardware and software, within an organization. This role encompasses a wide range of technology systems, such as computer networks, telecommunications, and security systems. The System Technician ensures that all systems operate efficiently and effectively, providing essential technical support to users. Strong analytical skills, technical knowledge, and problem-solving abilities are vital for success in this position.
| Salary | Market Competitive |
| Experience | 5 – 10 years |
| Location | Oman |
| Qualification | Any Graduation |
| Posted | 01 October 2024 |
| Job Type | Full-Time |
| Posted by | Habeebi Recruiter |
| last date to apply | apply within 15 days of posting |
Key Responsibilities
Installation and Configuration
The System Technician is responsible for installing and configuring hardware and software systems. This includes setting up servers, workstations, and network devices, as well as ensuring that all software applications are properly installed and configured to meet organizational needs. The technician must follow standard installation procedures to ensure systems are set up correctly and securely, minimizing downtime and maximizing performance.
System Maintenance and Monitoring
Regular maintenance and monitoring of systems are crucial aspects of the System Technician’s role. This involves performing routine checks on hardware and software to ensure optimal performance, identifying potential issues before they become critical problems. The technician may implement preventive maintenance measures, such as updating software, applying security patches, and replacing faulty hardware components to keep systems running smoothly.
Troubleshooting and Problem Resolution
When technical issues arise, the System Technician is responsible for diagnosing and resolving them promptly. This requires a strong understanding of both hardware and software components, as well as the ability to analyze and troubleshoot problems effectively. The technician utilizes diagnostic tools and methodologies to identify issues, providing timely solutions to minimize disruption to users and maintain system functionality.
User Support and Training
The System Technician plays a critical role in providing technical support to users within the organization. This includes assisting with hardware and software inquiries, resolving user issues, and offering guidance on best practices for system use. Additionally, the technician may conduct training sessions to educate users on new systems or software applications, ensuring they have the necessary skills to utilize technology effectively.
Documentation and Reporting
Accurate documentation is essential for maintaining an organized and efficient work environment. The System Technician is responsible for documenting installation processes, maintenance activities, and troubleshooting steps taken during support calls. This documentation serves as a reference for future issues and helps to create a knowledge base that can be utilized by other team members.
Collaboration and Communication
The System Technician often collaborates with other IT staff, management, and vendors to ensure that systems meet the organization’s needs. Clear communication is essential when discussing technical issues, system upgrades, or project requirements. The technician must work closely with team members to share knowledge, troubleshoot problems, and develop solutions that align with organizational goals.
Qualifications
- Associate’s degree or equivalent experience in computer science, information technology, or a related field.
- Proven experience as a System Technician or similar role, with a strong understanding of hardware and software systems.
- Proficiency in troubleshooting and resolving technical issues related to computers, networks, and applications.
- Knowledge of system installation, configuration, and maintenance best practices.
- Strong analytical and problem-solving skills.
- Excellent communication and customer service abilities.
- Familiarity with network protocols, security measures, and operating systems.
- Ability to work independently and manage multiple tasks effectively in a fast-paced environment.
How to apply:
Send your updated resume to our email:
Email: info@zawawigroup.com