Villa Host Required in Oman

We are looking for an attentive and personable Villa Host to provide an exceptional guest experience in a luxury villa setting. The Villa Host will be responsible for managing and anticipating the needs of guests, ensuring that they have everything they need to have a memorable stay. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The Villa Host will act as the primary point of contact for all guest requests, ensuring that each guest’s stay is comfortable, seamless, and customized to their preferences.

Key Responsibilities

1. Guest Reception and Personalized Service

• Greet guests upon arrival, providing a warm and welcoming atmosphere.
• Conduct a thorough orientation of the villa, explaining amenities, facilities, and services available to guests.
• Anticipate guest needs by being proactive and responsive to their preferences and requests.
• Maintain a high level of customer service by ensuring guest satisfaction throughout their stay.
• Provide personalized recommendations for activities, dining, and local attractions based on guest preferences.

2. Managing Guest Requests

• Handle guest requests efficiently and promptly, ensuring all needs are met in a timely and professional manner.
• Coordinate with other departments such as housekeeping, maintenance, and kitchen staff to fulfill guest requirements.
• Arrange for transportation, excursions, restaurant reservations, or any other special requests, ensuring smooth execution.
• Ensure that guests’ requests for special arrangements, such as birthday celebrations, anniversaries, or other occasions, are planned and executed perfectly.

3. Ensuring Villa Operations

• Oversee the day-to-day operations of the villa, ensuring it is clean, well-maintained, and stocked with all necessary supplies.
• Regularly check the villa’s amenities and services, including pools, gardens, and equipment, ensuring everything is in perfect working order.
• Coordinate with housekeeping to ensure that the villa is cleaned and prepared for guest arrivals and departures.
• Ensure the villa is stocked with the necessary supplies, such as toiletries, linens, and kitchen essentials.

4. Guest Interaction and Relationship Building

• Build rapport with guests and establish strong, ongoing relationships to enhance their overall experience.
• Ensure that guest preferences, including food and beverage preferences, are noted and catered to throughout their stay.
• Maintain guest privacy and confidentiality at all times, respecting their personal space and preferences.
• Provide an empathetic and attentive approach to handling guest complaints, ensuring issues are resolved quickly and to the guest’s satisfaction.

5. Administrative Support

• Manage guest check-ins and check-outs, ensuring all procedures are followed and guest information is documented accurately.
• Assist with billing and invoicing, ensuring that charges are correct and settled upon departure.
• Maintain accurate records of guest requests, preferences, and other pertinent information to enhance future visits or stays.
• Ensure that all correspondence, including emails and phone calls, is handled professionally and efficiently.

6. Health and Safety Compliance

• Ensure that the villa meets health and safety standards, and follow procedures for guest security, especially in case of emergencies.
• Be familiar with all emergency protocols, including evacuation plans, first aid procedures, and security measures.
• Ensure that the villa remains compliant with local regulations, including safety and hygiene standards.

Qualifications and Requirements

• Education: A high school diploma or equivalent; further education in hospitality or tourism is a plus.
• Experience: Previous experience in guest services, hospitality, or as a personal assistant in a luxury setting is preferred.
• Skills: Strong interpersonal and communication skills, with the ability to work independently and as part of a team. Excellent problem-solving abilities.
• Customer Service: Exceptional guest service skills and a genuine desire to create a memorable experience for each guest.
• Attention to Detail: Ability to manage multiple tasks and stay organized in a fast-paced environment.
• Languages: Proficiency in English; additional languages are a plus.
• Flexibility: Ability to work irregular hours, including weekends and holidays, as required.

The Villa Host plays a pivotal role in ensuring that guests experience the highest level of luxury and comfort during their stay. This position is ideal for individuals who thrive in a personalized service environment, enjoy working with people, and have a passion for creating unforgettable experiences. If you have a keen eye for detail and enjoy providing exceptional service, we encourage you to apply.

How to apply:

Send your updated resume to our email:

Email:  reservations@minorhotels.com