D365 Technical Support Specialist Required in Qatar

A D365 (Microsoft Dynamics 365) Technical Support Specialist is responsible for providing expert-level support for the Microsoft Dynamics 365 platform, ensuring seamless operation and troubleshooting technical issues for users. This role involves working closely with end-users and IT teams to resolve technical challenges, optimize system performance, and ensure that the D365 solution aligns with the company’s operational needs. The specialist provides both reactive and proactive support, offering solutions to problems while identifying areas for improvement within the system. Knowledge of the D365 platform, including modules for CRM, ERP, and other business applications, is essential for this role.

Salary	Market Competitive
Experience	4+  years
Location	Qatar
Qualification	Any Graduation
Posted	01 October 2024
Job Type	Full-Time
Posted by	Habeebi Recruiter
last date to apply	apply within 15 days of posting

Key Responsibilities

System Troubleshooting and Issue Resolution

A primary responsibility of the D365 Technical Support Specialist is to troubleshoot and resolve technical issues within the Microsoft Dynamics 365 environment. This involves diagnosing system errors, identifying root causes, and implementing solutions to minimize downtime. The specialist must be able to handle both simple user queries and complex technical challenges that may arise within the D365 applications, ensuring minimal disruption to business operations.

User Support and Training

The D365 Technical Support Specialist provides direct support to users by addressing their technical concerns, answering questions, and offering guidance on how to use the platform effectively. This may involve training users on new features, updating them on system changes, and assisting with any difficulties they encounter while using D365. Providing clear communication and support ensures that users can utilize the system efficiently, enhancing overall productivity.

System Maintenance and Optimization

Beyond day-to-day troubleshooting, the D365 Technical Support Specialist is responsible for the ongoing maintenance of the system. This includes applying software updates, managing system configurations, and performing routine checks to ensure the platform is running at optimal performance. The specialist also identifies opportunities to enhance system efficiency, recommending and implementing optimizations that improve overall functionality and user experience.

Collaboration with IT and Development Teams

The specialist works closely with other members of the IT team and external vendors to resolve complex issues that require further technical expertise. This includes liaising with developers for customizations, coordinating with system administrators for infrastructure support, and working with Microsoft for product-specific issues. By collaborating with these teams, the specialist ensures that any system modifications or technical adjustments are implemented effectively and according to best practices.

Monitoring and Reporting

To ensure the reliability of the D365 platform, the Technical Support Specialist monitors system performance and logs any issues or recurring problems. This involves creating reports that track system health, identifying patterns in technical problems, and recommending long-term solutions to prevent future disruptions. By maintaining detailed records, the specialist provides valuable insights to management and contributes to continuous system improvement.

Ensuring Compliance and Security

The D365 Technical Support Specialist is also responsible for ensuring that the system complies with industry standards and organizational policies. This includes managing user roles and permissions, ensuring data security, and implementing measures to prevent unauthorized access or data breaches. The specialist must remain informed of updates and changes in compliance regulations to ensure that the system remains secure and legally compliant.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in Microsoft Dynamics 365 technical support, including CRM and ERP modules.
• Strong troubleshooting and problem-solving skills.
• Familiarity with D365 system administration, configuration, and customization.
• Knowledge of SQL, Power Platform, and integration with other Microsoft services.
• Excellent communication and customer service skills.
• Ability to work independently and within a team to resolve technical issues.
• Certifications in Microsoft Dynamics 365 or related Microsoft technologies are highly preferred.

How to apply:

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