An Intellimatch Support Engineer specializes in managing and maintaining the Intellimatch reconciliation software, which is widely used in the financial industry to automate the matching of transactions and resolve discrepancies. This role involves providing technical support, implementing solutions, and ensuring the software functions efficiently to meet organizational needs. Intellimatch Support Engineers play a critical role in ensuring financial data accuracy and integrity, making them an integral part of any financial operations team.
| Salary | Market Competitive |
| Experience | 5 years |
| Location | Qatar |
| Qualification | Bachelor’s degree in Information Technology |
| Posted | 26 October 2024 |
| Job Type | Full-Time |
| Posted by | Habeebi Recruiter |
| last date to apply | apply within 15 days of posting |
Key Responsibilities
- Technical Support and Troubleshooting
The primary responsibility of an Intellimatch Support Engineer is to provide technical support for the Intellimatch software. This includes diagnosing and resolving issues related to software configuration, performance, and functionality. Engineers are tasked with responding to user inquiries, identifying root causes of technical problems, and implementing appropriate solutions to minimize disruptions. - System Configuration and Maintenance
Support Engineers are responsible for configuring and maintaining the Intellimatch system to ensure it meets the specific needs of the organization. This includes customizing workflows, setting up data sources, managing user permissions, and performing regular updates to keep the software up to date. Proper system configuration is crucial for accurate data reconciliation and efficient performance. - Reconciliation Process Management
An essential part of the role involves managing and optimizing the reconciliation process. Support Engineers set up automated matching rules, handle exceptions, and resolve mismatches that arise during the reconciliation of financial data. They ensure that discrepancies are addressed promptly and accurately, minimizing the impact on financial reporting. - Collaboration and User Training
Intellimatch Support Engineers work closely with other departments, such as finance, IT, and operations, to understand their requirements and tailor the system accordingly. They also conduct training sessions for end-users, educating them on best practices, new features, and troubleshooting techniques. Effective communication skills are essential to ensure users are confident in utilizing the software. - Reporting and Documentation
Generating detailed reports and maintaining comprehensive documentation are key duties for Support Engineers. They document all configuration changes, system updates, and resolved issues to maintain a clear record of activities. Additionally, they create reports that provide insights into reconciliation efficiency, highlighting trends, recurring issues, and areas for improvement.
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