Groups Manager Required in Qatar

A Groups Manager is responsible for overseeing and coordinating group bookings, ensuring that all logistical, operational, and customer service aspects of group events or tours run smoothly. This role is commonly found in industries such as travel, hospitality, and event management, where the Groups Manager acts as a central point of contact for group organizers and internal teams. The role involves managing communication, ensuring the delivery of services, and resolving any issues that may arise during the group’s experience. The Groups Manager is also tasked with enhancing customer satisfaction, maintaining client relationships, and optimizing group sales performance.

Salary	Market Competitive
Experience	2 – 5  years
Location	Qatar
Qualification	Any Graduation
Posted	30 September 2024
Job Type	Full-Time
Posted by	Habeebi Recruiter
last date to apply	apply within 15 days of posting

Key Responsibilities

Managing Group Bookings and Events

The primary responsibility of a Groups Manager is to handle all group bookings and event logistics. This includes managing reservations, coordinating schedules, and ensuring that all requirements are met for the group’s activities. The Groups Manager works closely with clients to understand their needs and ensures that the services provided—whether accommodation, transportation, or event space—meet their expectations. This role requires a keen attention to detail to ensure that each group’s unique needs are addressed efficiently.

Coordinating with Internal Teams

A crucial part of the Groups Manager’s role is to collaborate with internal departments such as sales, operations, catering, and customer service. The manager ensures that all teams are aligned in providing a seamless experience for group customers. This involves preparing detailed itineraries, managing resource allocation, and ensuring that all departments are aware of group-specific requirements, from special requests to dietary needs. Clear communication with these teams ensures that group events are executed flawlessly.

Client Relationship Management

Building and maintaining strong relationships with clients is a key aspect of the Groups Manager role. This involves acting as the main point of contact for group organizers, providing regular updates, and addressing any concerns promptly. By fostering a positive relationship, the Groups Manager ensures repeat business and customer loyalty. Effective relationship management also involves understanding the client’s future needs and offering tailored solutions that enhance their experience.

Sales and Revenue Optimization

The Groups Manager is responsible for driving group sales and contributing to the organization’s revenue goals. This involves working with the sales team to identify potential group bookings, negotiating pricing, and ensuring that the group packages offered are competitive and appealing to the market. The manager also identifies opportunities to upsell additional services, such as guided tours, event packages, or catering options, to maximize revenue from group bookings.

Budgeting and Financial Oversight

Another key responsibility is managing the financial aspects of group bookings. The Groups Manager ensures that all services provided fall within the agreed budget, while also looking for ways to reduce costs without compromising quality. The manager is responsible for preparing cost estimates, managing expenses, and ensuring profitability. Regular financial reporting helps track performance and allows the manager to make informed decisions regarding pricing and resource allocation.

Problem-Solving and Issue Resolution

Group events can be complex, and issues may arise unexpectedly. The Groups Manager is responsible for resolving problems efficiently, whether it’s a booking conflict, last-minute cancellations, or logistical challenges. Quick thinking and problem-solving skills are essential to ensure that any disruptions are minimized and that the group’s experience remains positive. The manager must also maintain open communication with clients during any challenges, keeping them informed and reassured.

Reporting and Feedback

After each group event, the Groups Manager is responsible for gathering feedback from clients and internal teams to assess the success of the event. This feedback is used to identify areas for improvement and ensure that future events are even more successful. The manager prepares detailed reports summarizing the event’s outcomes, any challenges encountered, and suggestions for future enhancements. These reports contribute to continuous improvement in group management processes.

Qualifications and Skills

To be effective as a Groups Manager, candidates should possess the following qualifications and skills:

• A bachelor’s degree in Hospitality Management, Business Administration, Event Management, or a related field.
• Proven experience in managing group bookings or events, ideally within the travel, hospitality, or events industry.
• Strong organizational and multitasking abilities, with the ability to manage multiple group events simultaneously.
• Excellent communication and interpersonal skills to maintain positive client relationships and coordinate with internal teams.
• Problem-solving and decision-making skills to handle issues quickly and efficiently.
• Sales and negotiation skills to drive group bookings and optimize revenue.
• Financial acumen to manage budgets and ensure profitability.
• Ability to work under pressure and meet tight deadlines.

The role of a Groups Manager is well-suited to individuals who enjoy working in dynamic environments, have strong organizational skills, and are customer-focused. This position offers the opportunity to interact with diverse clients, manage large-scale events, and play a crucial role in ensuring the success of group experiences.

How to apply:

Send your updated resume to our email or directly reach us at our phone:

Email:    doha@rosewoodhotels.com

Telephone:   +852 2138 2222

Fax:  +852 2138 2233