A Restaurant Reservations Agent is responsible for managing and coordinating the reservation process for a restaurant, ensuring that guests have a seamless booking experience. This role involves answering inquiries, scheduling reservations, maintaining accurate records, and providing excellent customer service to create a positive first impression. The Reservations Agent plays a crucial role in optimizing table management and enhancing guest satisfaction.
| Salary | Market Competitive |
| Experience | 2 – 4 years |
| Location | Qatar |
| Qualification | Diploma |
| Posted | 22 November 2024 |
| Job Type | Full-Time |
| Posted by | Habeebi Recruiter |
| last date to apply | apply within 15 days of posting |
Responsibilities
1. Handling Reservations and Guest Inquiries
- Respond promptly to phone calls, emails, and online reservation requests.
- Provide accurate information about the restaurant’s menu, opening hours, special events, and seating arrangements.
- Guide guests in selecting suitable reservation times and accommodating special requests, such as dietary preferences or celebrations.
2. Booking and Scheduling
- Efficiently schedule reservations to maximize table occupancy while maintaining a smooth dining experience.
- Use reservation software to input and update bookings accurately, ensuring minimal errors or overlaps.
- Monitor reservation trends and suggest improvements to optimize seating arrangements and minimize wait times.
3. Guest Relationship Management
- Build rapport with guests by addressing them professionally and warmly.
- Follow up on special requests or unique preferences to ensure guest satisfaction.
- Handle changes or cancellations courteously, and provide alternative options when possible.
4. Coordination with Restaurant Staff
- Communicate reservation details and special requirements to the restaurant team, including hosts, waitstaff, and kitchen staff.
- Collaborate with management to prepare for busy periods, large parties, or special events.
- Assist in resolving seating conflicts or last-minute changes efficiently to ensure smooth operations.
5. Administrative Duties and Reporting
- Maintain accurate and up-to-date reservation logs, guest contact information, and preferences.
- Generate daily and weekly reports on reservations, cancellations, and no-shows.
- Monitor and respond to guest feedback to improve the reservation experience.
Skills and Qualifications
- High school diploma or equivalent; a degree in hospitality or a related field is an advantage.
- Previous experience in a customer service or reservations role, preferably in a restaurant or hospitality environment.
- Excellent communication and interpersonal skills.
- Proficiency in using reservation software and familiarity with Microsoft Office applications.
- Ability to multitask and stay calm under pressure in a fast-paced setting.
- Strong organizational and problem-solving abilities.
- A friendly, professional demeanor with a focus on guest satisfaction.
This role is ideal for individuals passionate about delivering exceptional customer service and creating memorable dining experiences. It offers opportunities to contribute to a dynamic and guest-focused environment.
How to apply:
Send your updated resume to our email:
Email: reservations@minorhotels.com