Client Advisor & Sales Support Required in Qatar

A Client Advisor & Sales Support professional plays a critical role in enhancing the customer experience and supporting the sales team in achieving business objectives. They are responsible for providing expert advice to clients, ensuring that their needs are met while assisting the sales team with administrative and logistical support. This role requires excellent communication, problem-solving skills, and a deep understanding of the products or services offered by the company. The combination of client engagement and sales support helps to build long-term relationships with customers and improve the overall efficiency of the sales process.

Key Responsibilities

1. Providing Expert Client Advice and Service
   As a Client Advisor, one of the main responsibilities is to provide personalized advice and solutions to clients based on their specific needs. Whether through face-to-face meetings, phone calls, or emails, the Client Advisor ensures that customers are well-informed about the company’s offerings and receive tailored recommendations. They must possess in-depth knowledge of the products or services to answer questions, resolve issues, and assist clients in making informed purchasing decisions.
2. Assisting the Sales Team
   In the Sales Support aspect of the role, the professional provides vital assistance to the sales team by managing various administrative tasks. This includes preparing sales presentations, coordinating meetings, tracking sales orders, and updating client records in the customer relationship management (CRM) system. By handling these tasks, the Sales Support professional enables the sales team to focus on closing deals and developing new business opportunities.
3. Managing Client Inquiries and Communications
   Client Advisors & Sales Support professionals serve as the primary point of contact for client inquiries. They handle communications related to product availability, pricing, order status, and delivery schedules. Ensuring timely and accurate responses to client requests is essential to maintaining strong client relationships. In some cases, they may also handle customer complaints, working to resolve issues and ensure customer satisfaction.
4. Coordinating Sales Orders and Deliveries
   Part of the role involves overseeing the processing of sales orders and ensuring that all orders are fulfilled efficiently. This includes working with the logistics or operations team to track shipments, confirm delivery dates, and keep clients informed of the status of their orders. The Client Advisor & Sales Support professional ensures that the entire sales process runs smoothly, from the initial order to the final delivery.
5. Supporting Sales Strategy and Reporting
   Client Advisors & Sales Support professionals are often involved in analyzing sales data, providing valuable insights to the sales team and management. They may help track sales performance, identify trends, and prepare reports that highlight key metrics such as customer satisfaction, sales volume, and product demand. By providing this data, they contribute to the development of sales strategies and decision-making processes.
6. Building and Maintaining Client Relationships
   A significant part of the Client Advisor’s role is to build long-term relationships with clients. This involves regular follow-ups to check on client satisfaction, understanding their evolving needs, and identifying potential sales opportunities. Strong relationships foster loyalty and repeat business, making it crucial for Client Advisors to develop trust and ensure a high level of client engagement.
7. Collaborating with Cross-Functional Teams
   Client Advisors & Sales Support professionals often work closely with other departments, such as marketing, operations, and finance, to ensure the smooth execution of sales initiatives. They collaborate with marketing teams to align on promotional activities, with operations to ensure timely product delivery, and with finance to resolve any billing or payment issues. Cross-functional collaboration is key to delivering a seamless customer experience.
8. Managing Client Documentation and Records
   The role involves maintaining accurate client records and documentation, such as contracts, purchase orders, and invoices. Ensuring that all client interactions and transactions are documented in the CRM system is essential for tracking client history and future sales opportunities. Proper record-keeping also helps the sales team stay organized and prepared for client meetings and follow-ups.

In conclusion, a Client Advisor & Sales Support professional is vital to both client satisfaction and the success of the sales team. By offering expert advice, managing administrative tasks, and coordinating sales activities, they help create a positive client experience while contributing to overall sales efficiency. This role bridges the gap between client needs and sales objectives, ensuring the smooth operation of both sides.

How to apply:

Send your updated resume to our email:

Email:    ww.cs@bulgari.com