Assistant Manager – Retail Required in Saudi Arabia

An Assistant Manager – Retail plays a vital role in the smooth and efficient operation of a retail store. This position is responsible for supporting the Store Manager in overseeing the day-to-day operations, managing staff, ensuring excellent customer service, and achieving sales targets. The Assistant Manager helps with inventory management, merchandising, and ensuring that store policies are followed. They also serve as a key point of contact for both employees and customers, resolving issues and maintaining a positive shopping experience.

Key Responsibilities:

1. Supporting Store Operations
   The Assistant Manager – Retail is responsible for assisting in the daily operations of the store, including opening and closing procedures, managing cash registers, and ensuring that the store is clean and well-organized. They help enforce company policies and procedures and ensure that all operational tasks are completed efficiently. In the absence of the Store Manager, the Assistant Manager takes full responsibility for store operations, ensuring smooth functioning.
2. Staff Supervision and Training
   A significant part of the role involves supervising the retail staff. The Assistant Manager helps in hiring, training, and developing employees to ensure they understand store policies and provide excellent customer service. They schedule shifts, assign tasks, and monitor staff performance, offering coaching and feedback to help employees improve. The Assistant Manager also steps in to resolve any staffing issues, fostering a positive and productive work environment.
3. Customer Service Excellence
   Ensuring high standards of customer service is a key responsibility of the Assistant Manager. They handle customer complaints and concerns, ensuring that issues are resolved promptly and professionally. The Assistant Manager assists customers with inquiries, product returns, and other needs, maintaining a welcoming and helpful atmosphere in the store. Their role in customer service directly influences customer satisfaction and loyalty, which are critical to the store’s success.
4. Sales and Profitability Goals
   The Assistant Manager plays a key role in helping the store meet its sales targets and profitability goals. They assist the Store Manager in analyzing sales data, identifying trends, and implementing strategies to boost sales. The Assistant Manager encourages staff to meet their sales targets and ensures that promotional events and sales campaigns are executed effectively. Their ability to motivate the team and keep operations running smoothly contributes to the overall financial success of the store.
5. Inventory and Merchandising Management
   Managing inventory and maintaining proper stock levels is a key function of the Assistant Manager – Retail. They ensure that products are stocked, shelved, and displayed in accordance with store standards and marketing strategies. The Assistant Manager monitors inventory levels, assists in ordering new stock, and coordinates with suppliers to ensure timely deliveries. They also help prevent stock shortages and overstock situations by regularly reviewing inventory reports and adjusting orders accordingly.
6. Merchandise Presentation and Store Appearance
   The Assistant Manager ensures that the store is visually appealing to customers. They oversee the merchandising and display of products, making sure they are arranged in an attractive and organized manner. The Assistant Manager works closely with the visual merchandising team, if applicable, to implement store layouts, seasonal displays, and promotional signage that encourage customer engagement and increase sales.
7. Compliance with Policies and Procedures
   Ensuring that the store complies with company policies, health and safety regulations, and legal requirements is another key responsibility. The Assistant Manager ensures that all staff are aware of and adhere to these policies, and they conduct regular inspections to ensure compliance. This includes monitoring employee behavior, managing loss prevention efforts, and ensuring that all customer interactions meet company standards.
8. Reporting and Communication
   The Assistant Manager communicates regularly with the Store Manager to provide updates on store performance, sales, staffing, and any issues that arise. They assist in generating reports related to sales figures, inventory, and customer feedback, helping to provide valuable insights for decision-making. The Assistant Manager also facilitates communication between staff and management, ensuring that everyone is aligned with the store’s goals and objectives.

Skills and Qualifications:

• Bachelor’s degree in Business Administration, Retail Management, or a related field (preferred but not mandatory).
• Proven experience in a supervisory or management role in a retail environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in retail software, POS systems, and Microsoft Office.
• Ability to handle customer issues professionally and calmly.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong problem-solving skills and ability to make decisions quickly.
• Flexibility to work weekends, holidays, and extended hours as required.

The Assistant Manager – Retail is essential in ensuring the store’s daily operations run efficiently, staff are motivated, and customers receive the best possible service. Their leadership and organizational skills help drive sales, maintain inventory accuracy, and create a positive shopping environment that aligns with the company’s brand and goals.

How to apply:

Send your updated resume to our email or directly reach us at our phone:

Email:    arabian@arabiantrading.ae

Phone:  +971 50 627 7873