IT Support Engineer Required in Saudi Arabia

We are seeking a skilled and proactive IT Support Engineer to join our team. The ideal candidate will be responsible for providing technical assistance, troubleshooting system issues, and ensuring the seamless operation of IT infrastructure. This role requires excellent problem-solving skills, technical expertise, and a commitment to delivering exceptional user support in a fast-paced environment.

Key Responsibilities

Technical Support and Troubleshooting

• Respond promptly to user queries and technical issues through various channels, including email, phone, and in-person.
• Diagnose and resolve hardware, software, and network issues to minimize downtime.
• Provide guidance and support for the installation, configuration, and maintenance of IT systems and applications.

System Maintenance and Upgrades

• Monitor and maintain the health of servers, networks, and computer systems to ensure optimal performance.
• Perform regular updates, patches, and backups to protect systems and data integrity.
• Assist in the planning and execution of system upgrades, migrations, or new installations.

Network and Security Management

• Support the administration of local area networks (LAN), wide area networks (WAN), and wireless networks.
• Implement and maintain security measures, including firewalls, antivirus software, and user access controls.
• Monitor network performance and troubleshoot connectivity issues to ensure uninterrupted access.

User Training and Documentation

• Provide training to end-users on new technologies, software applications, and best practices for IT security.
• Create and maintain technical documentation, including user guides, system configurations, and troubleshooting procedures.
• Ensure all IT processes and policies are clearly communicated and adhered to across the organization.

Collaboration and Continuous Improvement

• Work closely with other IT team members to identify and implement innovative solutions to improve IT services.
• Assist in identifying opportunities for process automation and operational efficiency.
• Stay updated on the latest IT trends and technologies to recommend system enhancements.

Qualifications and Skills

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support or a similar role, with a strong understanding of computer systems, networks, and applications.
• Proficiency in operating systems (Windows, macOS, Linux) and IT support tools.
• Familiarity with cloud platforms (e.g., AWS, Azure) and virtualization technologies.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills for interacting with technical and non-technical users.
• Certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals, or equivalent are a plus.

Work Environment

The IT Support Engineer will work in an office environment but may occasionally need to visit remote sites or data centers. The role may involve on-call duties and flexible hours to address urgent technical issues or system upgrades.

This position offers an exciting opportunity for a passionate IT professional to contribute to the organization’s success by ensuring the smooth functioning of critical IT systems and infrastructure.

How to apply:

Send your updated resume to our email:

Email:   info@shasit.com