An IT Field Engineer is a technical expert responsible for providing on-site support, installation, and maintenance of IT systems and networks for clients. This role requires extensive travel to different client locations to troubleshoot issues, perform hardware and software installations, and ensure smooth operation of IT infrastructure. The IT Field Engineer is the face of the IT service team, offering quick and effective solutions to clients’ technical problems. This position demands a strong background in IT systems, excellent problem-solving abilities, and strong interpersonal skills to provide high-quality customer service.
| Salary | Market Competitive |
| Experience | 2 – 4 years |
| Location | Saudi Arabia |
| Qualification | Bachelor’s degree / higher diploma |
| Posted | 10 November 2024 |
| Job Type | Full Time |
| Posted by | Habeebi Recruiter |
| last date to apply | apply within 15 day |
Key Responsibilities
1. On-Site IT Support and Troubleshooting
The IT Field Engineer provides hands-on support to clients at their premises, addressing a wide range of technical issues related to hardware, software, and network systems. They diagnose problems, implement fixes, and ensure minimal downtime for the client’s operations. The engineer responds to service requests promptly, resolves issues effectively, and escalates more complex problems to higher-level support when necessary.
2. Installation and Configuration of IT Systems
The IT Field Engineer is responsible for setting up and configuring a variety of IT equipment, including servers, desktop computers, printers, routers, and switches. They ensure that all installations meet the client’s requirements and adhere to industry standards. This role includes installing and updating software, setting up network configurations, and ensuring that all systems are integrated seamlessly within the client’s infrastructure.
3. Network Support and Maintenance
Maintaining the stability and performance of network systems is a crucial responsibility for the IT Field Engineer. They conduct regular inspections of network hardware, troubleshoot connectivity issues, and optimize network performance. The engineer is proficient in handling various network devices and can configure firewalls, VPNs, and wireless networks. By maintaining a reliable network, the engineer ensures that clients have uninterrupted access to their essential business applications.
4. Client Training and Technical Guidance
An important part of the IT Field Engineer’s role is educating clients on how to use their IT systems effectively. They provide training sessions, offer tips on best practices, and guide users through troubleshooting basic issues. The engineer helps clients understand how to maximize the performance of their IT systems while ensuring they follow proper security protocols.
5. Preventive Maintenance and System Upgrades
To prevent potential issues, the IT Field Engineer conducts routine maintenance checks on client systems. They update software, apply patches, and monitor system health to identify vulnerabilities before they become critical problems. The engineer also assists in upgrading existing hardware and software, recommending improvements that align with the client’s business needs and technological advancements.
6. Documentation and Reporting
The IT Field Engineer maintains detailed records of all service calls, installations, and repairs performed. They document the issues encountered, solutions provided, and any recommendations for future improvements. This documentation is essential for maintaining an accurate service history and helps streamline future troubleshooting. The engineer also provides regular reports to clients and internal teams, offering insights into system performance and areas for improvement.
7. Customer Relationship Management
Building strong relationships with clients is a key aspect of the IT Field Engineer’s role. They act as the main point of contact for technical support, addressing client concerns with patience and professionalism. The engineer listens to feedback, ensures customer satisfaction, and works to resolve any issues promptly. By providing excellent service, the IT Field Engineer helps foster long-term client partnerships and contributes to the company’s reputation.
Qualifications and Skills
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience as an IT Field Engineer or in a similar technical support role.
- Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and networking protocols (TCP/IP, DNS, DHCP).
- Proficiency in configuring and troubleshooting network devices (routers, switches, firewalls).
- Experience with remote support tools and ticketing systems.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and manage multiple tasks.
- Valid driver’s license and willingness to travel frequently to client sites.
Work Environment
The IT Field Engineer spends a significant amount of time traveling to client locations, which may include offices, industrial sites, and data centers. The role often requires lifting and moving heavy equipment, as well as working in a variety of environments, including server rooms or outdoor installations. The job may involve irregular hours, including evenings or weekends, especially for emergency support or urgent installations.
This position offers a dynamic and challenging career path for individuals with a passion for technology and client service. It provides the opportunity to work with diverse clients, develop a wide range of technical skills, and play a critical role in ensuring the smooth operation of IT systems across different industries.
How to apply:
Send your updated resume to our email or directly reach us at our phone:
Email: info@gizasystems.com
Phone: +202 261 46000
Fax: +202 261 46001