IT Operation Manager Required in Saudi Arabia

We are looking for a highly skilled IT Operations Manager to oversee and optimize our organization’s IT infrastructure and daily technology operations. This role involves managing the IT team, ensuring system reliability, and implementing best practices for IT service delivery. The ideal candidate will possess a deep understanding of IT operations, excellent leadership skills, and the ability to coordinate with multiple departments to support business needs effectively. As the IT Operations Manager, you will play a critical role in maintaining seamless IT services, improving system performance, and driving technological initiatives to enhance operational efficiency.

Salary	Market Competitive
Experience	1 – 3 years
Location	Saudi Arabia
Qualification	Bachelor Degree
Posted	16 November 2024
Job Type	Full Time
Posted by	Habeebi Recruiter
last date to apply	apply within 15 day

Key Responsibilities

1. Overseeing IT Infrastructure and Operations

• Manage and maintain the company’s IT infrastructure, including servers, networks, data centers, and end-user systems, ensuring all components are operational and secure.
• Monitor system performance, identify potential issues, and proactively implement solutions to prevent downtime and optimize efficiency.
• Coordinate the installation, configuration, and maintenance of hardware, software, and network systems to support organizational requirements.

2. IT Service Management and Support

• Lead the IT support team in providing timely assistance to end-users, troubleshooting technical issues, and resolving system outages effectively.
• Implement IT service management (ITSM) processes and best practices to enhance the quality and efficiency of IT support services.
• Develop and enforce service level agreements (SLAs) with internal stakeholders, ensuring high levels of customer satisfaction and timely resolution of IT incidents.

3. Strategic Planning and Project Management

• Collaborate with senior management to develop and implement IT strategies aligned with business goals and objectives.
• Plan and execute IT projects, including system upgrades, migrations, and new technology implementations, ensuring they are delivered on time and within budget.
• Conduct risk assessments and develop contingency plans to address potential IT disruptions, ensuring business continuity and data protection.

4. Security and Compliance Management

• Oversee IT security measures, including firewalls, antivirus software, and access controls, to protect company data and prevent unauthorized access.
• Ensure compliance with industry regulations, data privacy laws, and company policies, conducting regular audits and security assessments.
• Implement and manage disaster recovery and backup procedures to safeguard critical data and minimize the impact of potential system failures.

5. Team Leadership and Development

• Lead, mentor, and develop the IT operations team, providing guidance, performance feedback, and opportunities for professional growth.
• Foster a collaborative and productive work environment, encouraging teamwork and open communication among IT staff.
• Conduct regular training sessions to keep the team updated on new technologies, tools, and best practices in IT operations.

6. Vendor and Budget Management

• Manage relationships with external vendors, service providers, and contractors to ensure quality and cost-effective IT solutions.
• Evaluate and negotiate contracts for software, hardware, and other IT services, ensuring the organization receives optimal value.
• Prepare and manage the IT operations budget, tracking expenditures and identifying cost-saving opportunities without compromising service quality.

Qualifications and Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 7 years of experience in IT operations, with at least 3 years in a managerial or supervisory role.
• Strong knowledge of IT infrastructure, including networks, servers, virtualization, cloud services, and cybersecurity.
• Experience with IT service management (ITSM) frameworks such as ITIL, as well as project management methodologies like Agile or PMP.
• Proven leadership skills, with the ability to manage and develop a high-performing IT team.
• Excellent problem-solving, analytical, and decision-making abilities.
• Strong communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.
• Certification in IT management or relevant areas (e.g., ITIL, CompTIA Network+, PMP) is a plus.

This position is ideal for a proactive and strategic thinker who excels in optimizing IT operations and driving technology initiatives. If you are a results-driven IT professional with a passion for enhancing system performance and leading a dynamic team, we invite you to apply and contribute to our mission of delivering top-notch IT services.

How to apply:

Send your updated resume to our email or directly reach us at our phone:

Email:   info@2p.com.sa 

Phone:   +966115109988

Fax:  +966112150222