Customer Service Representative (CSR) Required in Dubai

A Customer Service Representative (CSR) serves as the primary point of contact between an organization and its customers. This role focuses on addressing customer inquiries, resolving issues, and ensuring a positive customer experience. Successful CSRs exhibit strong communication, problem-solving, and interpersonal skills to build trust and satisfaction.

Responsibilities

Customer Support and Problem Resolution

• Handle customer inquiries via phone, email, or chat, providing accurate and timely information.
• Resolve product or service issues by clarifying complaints, determining the cause, and selecting the best solution to ensure customer satisfaction.

Relationship Management

• Build and maintain strong relationships with customers by understanding their needs and expectations.
• Provide personalized service to foster loyalty and enhance the customer experience.

Documentation and Reporting

• Maintain detailed records of customer interactions, feedback, and issue resolutions in the company’s database.
• Provide regular feedback to management about recurring issues or opportunities for process improvement.

Product Knowledge and Upselling

• Stay updated on product offerings, services, and policies to provide comprehensive assistance.
• Suggest additional products or services that may benefit customers, contributing to sales goals.

Collaboration with Teams

• Work closely with other departments, such as sales or technical support, to resolve complex issues.
• Participate in training sessions and team meetings to improve service quality and operational efficiency.

This role is ideal for individuals with excellent communication skills, a customer-centric mindset, and the ability to manage multiple tasks effectively.

How to apply:

Send your updated resume to our email or directly reach us at our phone:

Email:  skgroupdubai@gmail.com

Phone:  +971 42666694