A Retail Supervisor oversees the daily operations of a retail store, ensuring smooth functioning and excellent customer service. This role includes supervising staff, managing inventory, monitoring sales performance, and maintaining store standards. The Retail Supervisor acts as a bridge between the management team and the sales staff, ensuring policies are implemented effectively while motivating the team to achieve sales targets. Strong leadership, organizational, and problem-solving skills are essential for success in this position.
| Salary | Market Competitive |
| Experience | 1 – 3 Years |
| Location | Oman |
| Qualification | Bachelor Degree / Diploma |
| Posted | 26 November 2024 |
| Job Type | Full-Time |
| Posted by | Habeebi Recruiter |
| last date to apply | apply within 15 days |
Key Responsibilities
1. Team Supervision and Development
- Supervise, train, and motivate retail staff to ensure high performance and adherence to company policies.
- Conduct regular team meetings to communicate goals, provide updates, and address concerns.
- Schedule staff shifts, manage workloads, and handle any staffing issues or conflicts.
2. Customer Service Excellence
- Ensure that all customers receive a high standard of service by addressing their needs and resolving complaints promptly.
- Train staff to deliver excellent customer service and handle difficult situations professionally.
- Monitor the sales floor to ensure customers are attended to effectively and efficiently.
3. Sales and Performance Monitoring
- Track daily, weekly, and monthly sales to ensure targets are met or exceeded.
- Analyze sales data to identify trends and recommend strategies for improvement.
- Collaborate with management to implement promotional campaigns and suggest ways to boost revenue.
4. Inventory Management
- Oversee stock levels and coordinate with suppliers to ensure timely replenishment.
- Conduct regular stock checks and audits to prevent discrepancies and minimize loss.
- Organize displays and shelving to enhance product visibility and appeal.
5. Store Operations and Maintenance
- Ensure the store is clean, organized, and well-maintained at all times.
- Monitor the implementation of health and safety standards, including emergency procedures.
- Handle administrative tasks such as preparing reports, managing budgets, and maintaining records.
6. Problem-Solving and Decision-Making
- Address operational issues, such as equipment malfunctions or supply chain delays, in a timely manner.
- Make decisions regarding staffing, sales strategies, and store layout to optimize performance.
- Act as the primary point of contact for escalations and complex customer queries.
Qualifications and Skills
- High school diploma or equivalent; a bachelor’s degree in Business, Retail Management, or a related field is a plus.
- Proven experience in a retail environment, with at least one year in a supervisory role.
- Strong leadership and team management skills, with the ability to inspire and motivate.
- Excellent communication and interpersonal skills for interacting with staff and customers.
- Proficiency in using retail management software and basic knowledge of inventory systems.
- Problem-solving abilities and a results-driven approach to achieving sales goals.
The Retail Supervisor role is critical to ensuring a positive shopping experience for customers while driving the store’s success. This position offers an exciting opportunity for individuals who thrive in a fast-paced environment and enjoy leading a team to achieve shared goals.
How to apply:
Send your updated resume to our email or directly reach us at our phone:
Email: saiffazalghafoor@gmail.com
Phone: +968 96678452