Account Manager Required in Saudi Arabia

An Account Manager is responsible for maintaining and nurturing client relationships to ensure satisfaction and retention, while also identifying opportunities to grow accounts. Acting as the main point of contact between clients and the company, the Account Manager coordinates client needs, delivers effective solutions, and ensures seamless communication between clients and internal teams. This role is essential for driving customer satisfaction, meeting sales goals, and supporting the company’s growth strategy.

Key Responsibilities

1. Building and Maintaining Client Relationships
   The Account Manager is responsible for developing and sustaining strong client relationships. They regularly engage with clients to understand their needs, goals, and challenges, ensuring the company provides value-driven solutions. This relationship-building fosters trust, increases client satisfaction, and positions the company as a trusted partner.
2. Client Support and Problem Resolution
   As the primary point of contact, the Account Manager addresses client inquiries and resolves any issues that may arise. They respond promptly to client concerns, providing effective solutions and escalating issues when necessary. By managing client expectations and maintaining clear communication, the Account Manager ensures a positive client experience and promotes long-term loyalty.
3. Identifying Growth Opportunities
   An important responsibility of the Account Manager is to identify potential upselling and cross-selling opportunities within existing accounts. By analyzing client needs and market trends, they propose additional products or services that align with the client’s goals. This proactive approach helps expand account value and contributes to achieving sales targets.
4. Coordinating with Internal Teams
   The Account Manager collaborates closely with sales, marketing, product, and support teams to deliver client-focused solutions. They coordinate project timelines, share client feedback, and ensure that internal teams understand and prioritize client needs. Effective coordination enables timely and efficient service delivery and helps internal teams tailor their efforts to meet client expectations.
5. Sales and Performance Reporting
   The Account Manager tracks and reports on account performance, client satisfaction, and revenue growth. By preparing regular performance reports, they provide insights into account status, client feedback, and areas for improvement. This data-driven approach supports strategic decision-making and helps optimize account management processes.
6. Contract Renewals and Negotiations
   Responsible for contract renewals, the Account Manager works with clients to negotiate terms that satisfy both parties. They ensure that renewal processes are managed smoothly and on time, helping to minimize client churn and maximize account retention. By handling negotiations professionally, the Account Manager reinforces the client’s commitment to the company.

Qualifications and Skills

• Bachelor’s degree in Business, Marketing, or a related field
• Proven experience in account management, sales, or client service roles
• Strong relationship-building and interpersonal skills
• Excellent communication and negotiation abilities
• Problem-solving skills and a proactive approach to meeting client needs
• Proficiency in CRM software and Microsoft Office suite
• Ability to manage multiple accounts and prioritize tasks effectively

How to apply:

Send your updated resume to our email or directly reach us at our phone:

Email:   business@ethoskms.com

Phone:   +966 011 4600119,  +966 o11 4600119