Manager – System Support Required in Qatar

As a Manager – System Support, you will be responsible for overseeing the maintenance, support, and optimization of the organization’s IT systems and infrastructure. Your role will involve managing a team of IT professionals who provide technical support to ensure the smooth operation of hardware, software, and network systems. You will collaborate with other departments to understand their technology needs, implement solutions, and ensure that all systems are aligned with business goals. Your leadership will be crucial in maintaining high levels of system availability, performance, and security.

Experience	10 years
Location	Doha, Qatar
Qualification	Bachelor’s degree / higher diploma
Posted	06 September 2024
Job Type	Full-Time
Posted by	Habeebi Recruiter
last date to apply	apply within 15 days

Responsibilities

Team Management and Leadership

You will lead and manage a team of system support specialists, providing guidance, mentoring, and performance evaluations. Your role includes setting team objectives, prioritizing tasks, and ensuring that support requests are handled efficiently and effectively. You will foster a collaborative environment where team members can develop their skills and contribute to the success of the IT department.

System Maintenance and Optimization

You will oversee the maintenance and optimization of the organization’s IT systems, including servers, networks, and software applications. This involves ensuring that all systems are regularly updated, patched, and backed up to prevent downtime and data loss. You will also identify areas for improvement and implement changes that enhance system performance and reliability.

Technical Support and Issue Resolution

As the Manager – System Support, you will be responsible for ensuring that technical support is available to address and resolve IT issues promptly. This includes overseeing the troubleshooting of hardware and software problems, managing escalations, and ensuring that service level agreements (SLAs) are met. Your role will involve coordinating with other IT teams to resolve complex issues and prevent future occurrences.

System Security and Compliance

You will play a key role in maintaining the security and compliance of the organization’s IT systems. This includes implementing and enforcing security protocols, monitoring for potential threats, and ensuring that all systems comply with industry regulations and internal policies. You will work closely with the cybersecurity team to protect the organization’s data and infrastructure from unauthorized access and cyberattacks.

Strategic Planning and Project Management

You will be involved in strategic planning for the IT department, contributing to the development of long-term goals and initiatives. This includes managing IT projects related to system upgrades, new implementations, and process improvements. You will be responsible for planning, executing, and monitoring projects to ensure they are completed on time, within budget, and meet the organization’s requirements.

Vendor and Stakeholder Management

You will manage relationships with external vendors and service providers, ensuring that they deliver high-quality products and services that meet the organization’s needs. This includes negotiating contracts, managing service agreements, and coordinating with vendors to resolve issues. You will also work closely with internal stakeholders to understand their IT requirements and ensure that system support aligns with their operational goals.

Qualifications

To succeed in this role, you should have a strong background in IT system support and management, with experience in leading technical teams and managing complex IT environments. A bachelor’s degree in information technology, computer science, or a related field is typically required, along with relevant certifications such as ITIL, CompTIA, or Microsoft Certified Systems Engineer (MCSE). You should possess excellent problem-solving skills, strong leadership abilities, and the ability to communicate effectively with both technical and non-technical stakeholders.

This role offers an exciting opportunity to lead the system support function within the organization, ensuring that IT systems are reliable, secure, and aligned with business objectives. Your expertise will be instrumental in driving the success of the IT department and the organization as a whole.

How to apply:

Send your updated resume to our email or directly reach us at our phone:

Email: info@aamotors.com         jobs@aamotors.com

Telephone: +974 4035 2222