Restaurant Reservations Agent Required in Qatar

A Restaurant Reservations Agent is responsible for managing and coordinating the reservation process for a restaurant, ensuring that guests have a seamless booking experience. This role involves answering inquiries, scheduling reservations, maintaining accurate records, and providing excellent customer service to create a positive first impression. The Reservations Agent plays a crucial role in optimizing table management and enhancing guest satisfaction.

Responsibilities

1. Handling Reservations and Guest Inquiries

• Respond promptly to phone calls, emails, and online reservation requests.
• Provide accurate information about the restaurant’s menu, opening hours, special events, and seating arrangements.
• Guide guests in selecting suitable reservation times and accommodating special requests, such as dietary preferences or celebrations.

2. Booking and Scheduling

• Efficiently schedule reservations to maximize table occupancy while maintaining a smooth dining experience.
• Use reservation software to input and update bookings accurately, ensuring minimal errors or overlaps.
• Monitor reservation trends and suggest improvements to optimize seating arrangements and minimize wait times.

3. Guest Relationship Management

• Build rapport with guests by addressing them professionally and warmly.
• Follow up on special requests or unique preferences to ensure guest satisfaction.
• Handle changes or cancellations courteously, and provide alternative options when possible.

4. Coordination with Restaurant Staff

• Communicate reservation details and special requirements to the restaurant team, including hosts, waitstaff, and kitchen staff.
• Collaborate with management to prepare for busy periods, large parties, or special events.
• Assist in resolving seating conflicts or last-minute changes efficiently to ensure smooth operations.

5. Administrative Duties and Reporting

• Maintain accurate and up-to-date reservation logs, guest contact information, and preferences.
• Generate daily and weekly reports on reservations, cancellations, and no-shows.
• Monitor and respond to guest feedback to improve the reservation experience.

Skills and Qualifications

• High school diploma or equivalent; a degree in hospitality or a related field is an advantage.
• Previous experience in a customer service or reservations role, preferably in a restaurant or hospitality environment.
• Excellent communication and interpersonal skills.
• Proficiency in using reservation software and familiarity with Microsoft Office applications.
• Ability to multitask and stay calm under pressure in a fast-paced setting.
• Strong organizational and problem-solving abilities.
• A friendly, professional demeanor with a focus on guest satisfaction.

This role is ideal for individuals passionate about delivering exceptional customer service and creating memorable dining experiences. It offers opportunities to contribute to a dynamic and guest-focused environment.

How to apply:

Send your updated resume to our email:

Email:    reservations@minorhotels.com